Residenza d'Epoca Historia Luxury Boutique

Oda lüks olmaktan uzaktı. Kaldığımız süre boyunca duş tahliyesi tamamen tıkanmıştı ve düzeltilmesini istediğimde tamamen göz ardı edildi. Yatak eski, lekeli ve topaklı. Gerçekten kötü durumda.

Birden fazla tren gecikmesi nedeniyle konaklama birimine saat 19:00'da (giriş saatinin dışında) vardık. Oteli saat 14:00'te güncelledik, bu nedenle geç kalacağımızı söylediler, bunun sorun olmadığını ve bir kodla geç check-in yapabileceğimizi veya ekstra 30 € karşılığında yardımcı olmak için katılabileceklerini söylediler. Giriş için bir kod vermediler ve bundan sonra kısa mesajlara yanıt vermediler, giriş yapamadık ve sokakta bırakıldık. Birden çok kez aramaya çalıştık, ancak zil çaldı ve birden fazla kısa mesaj gönderdik. 3 saat bekledik ve yanıt alamadığımız için akşam 22:00'de başka bir otel bulmak zorunda kaldık. Nihayet bir yanıt aldığımızda tam para iadesi talep edeceğiz! Tavsiye e**em

What a beautiful location! The room was lovely and the AC was welcome. The beds were very comfortable! One thing: the shower needed unclogging!

Definitely not a “hotel.” Says there was air conditioning but there was not. No on staff help, phone number to staff didn’t work. Hard to communicate. Good for a long stay where you don’t want to be bothered. Very big room. Clean, safe, etc. but nothing special

Unfortunately this was the lowest point of our trip to Europe and given the price and the Luxury on the name, it was quite a surprise. Check-in hours are VERY tight and there's no staff so if you arrive early you have to store your luggage elsewhere. When entering the building there's one really DARK room (even at mid-day) where the light sensor does not kick in until you are almost in the middle of the darkness. After that, the room is really clean, comfortable and well taken care of... until the night comes. We where there on May, during the spring, so naturally I asked if we could use the A/C (their policy says its not available only on winter) but still they refused to let us use it. So the "Luxury" in the name is a deceit because we had to sleep with the tiny window open. The room was REALLY hot all night and a bar just down below had people screaming until 3am+ every night... all of which could have been solved just turning the already available A/C. To end our surprise, in the morning we noticed our room had been INVADED by huge mosquitoes (at least double the normal) as there's no window screen... and the following nights just got worse. The convenient location does not justify the overprice and how this place is managed at all. Avoid if you appreciate a good nights sleep.

Elisa is amazing!!! She took great care of us!!!

Great pleace to stay-super clean and walkable to anywhere. Because it is city center it is noisy outside-but that makes sense.

Great place in a historic palazzo. Beautiful room, nicely furnished, clean and spacious. Easy check-in. The location is fantastic, in the historical center, few minutes walk from Santa Croce. Very happy with our stay and will be back.

Great place to stay.Check in a bit fussy but worth it.