Hilton Fort Worth

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they "didn't know how that had happened" like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

The service was great!! Although the bedsheets looked a little dirty, the room was very nice. The temperature in the room wouldn’t go below 70 degrees. The shower was absolutely amazing, the room was clean and on the 11th floor.

酒店地理位置很不錯，早上十一點多提前幫助辦理了check in，衞生間也挺乾淨，地理位置靠近市中心，可以選擇.

Fantastic stay! Service was exceptional all the way around. We really appreciated that the valet service is not out in a busy street, but rather on a dedicated driveway in front of the hotel. We spent three nights here, and it was by far the best hotel experience so far in Sundance Square. The room was immaculate, and customer service was courteous, fast, and reliable. We had breakfast in the restaurant downstairs, drinks at the bar, coffee in the coffee shop, and everything was perfect! Dinner at Ruth's Chris Steakhouse was amazing, and overall, this was our favorite hotel in Fort Worth, hands down! We will definitely stay here again and have already recommended to friends.

The room was very clean and comfortable. Oversized television was wonderful. The shower was nice and hot with plenty of pressure. It was very relaxing. Bed was very comfortable. The only issue was a loud air unit. It wasn’t the air blowing that was a concern rather than noisy mechanical sounds inside the air conditioner. Sounded like metal flaps opening and closing. It was very loud all night but everything else was great.

The location is great with great places to eat/drink and fun things to do within a very short walking distance. The common areas and rooms could use some updating, but everything was very clean. The AC was not working in our room, we didn't say anything until we left since it the weather was cool while we were there. Our wedding reception was at this hotel 20 years ago so it has special meaning to us.

We have stayed at the Ft Worth Hilton every year for past 10 years during the stockshow. We love their staff kindness, atmosphere and the beds are super comfortable.

Restaurant was good for breakfast, reception staff was friendly but my t v news network (Fox News) was not available

The hotel was very nice in the lobby. Once we got to our room it was outdated and the beds were uncomfortable. Also parking we had to walk 2 blocks and pay or pay to valet.