Esplanade Hotel Fremantle - by Rydges, an EVT hotel

Location is very good nearby Fremantle Markets, Kailis Fish Market to name a few. It’s a 10 minutes walk from the train station. Need to improve on the cleanliness.

Good for the location. Comfortable bed. Lack of amenities and no complimentary bottled water. No free parking for hotel guest and it’s $30 per overnight stay.

There was only one staff member on reception when we arrived and there was a que of people waiting to check in. When we got to our room it was nice however they only gave us three towels for two people (twin bed room). My sister had a shower first and washed her hair, therefore using two towels, then we realised there was only one towel left so called reception to ask for another one to be brought up. I then had a shower and when I finished, we still had not received the towel from reception, so called again and then said they would bring it up. I then took the one towel off the shelf to dry myself and to my horror saw that it was dirty and had a disgusting stain on it!! We called reception for a third time and they eventually brought the towels up - 25 minutes after the first request was made!!! I have never had such appalling service from a hotel that states it is four star service. As we were walking down the hallway we also noticed that the floors were very dirty like they hadn't been cleaned for a couple of days, with food crumbs visible in every spot you walked. I would not recommend this hotel to anyone and would tell people to think twice before booking a Rydges Hotel.

This is a really nice hotel. It is a modernized traditional Australian country building. Close to sea, reastaurants and train. Fantastic .

Couldn’t fault it. Great location and friendly staff. Would stay again for sure.

I would call this hotel "very average" the only good thing it really has going for it is the location which is great. The hassles started when we had a flight cancelled by Virgin. Despite speaking to the manager, the hotel would not credit is for the 1 night lost (or extend our stay by one night). No negotiation. No refund. We had upgraded our room to a pool view. You can see from the photo that it is more a car park view. I can't say I have seen a bigger car park. It was that big it almost shut out the daylight. I did complain and we did get moved after 1 night to a slightly better room. I overheard a conversation from another customer who was similarly unimpressed. The hotel are being disin genuous with their advertising. It's a large conferment hotel with very basic customer service. The breakfasts are average. The rooms are tired Or room wasnt cleaned one day and when I enquired the answer was "they were too busy"!!! I summary only stay here if they're is morning else in female.