Hotel the Grand Heaven

Some amenities as mentioned in my voucher have not been provided. Personnel said that those items have been wrongly printed by make my trip. Even they informed me that some amenities as mentioned are not at all available in that hotel. It is certainly a kind of cheating for me, for which i don't know who is responsible. Even they advised me not to book hotel through make my trip in future, as it often misleads the customers. I am bringing this to the notice of make my trip and requesting to take proper action.

Bad expirnce led not work washroom not clean hot water catele norlt in room daler phone not work reception almost experience bad not preferred next time booking

The location of the hotel is very convenient if you are travel-ling by bus. It is near to the city centre. The room is spacious. However, when we checked in, it was not prepared. The room was not cleaned and lacked basic amenities which were mentioned in the broucher. Moreover, the behaviour of the staff( the employees) were really good. They were kind helpful and polite. The breakfast served was excellent providing varieties. The manager lacked communication as we missed our breakfast on the first day.

1. The rooms were not clean 2. The washroom is too dirty 3. Ac not working. 4, tv and locker service is useless, not working. 5. Doormats and bedsheets are not clean, no response after too many reminders. 6. Water bottles are of extra cost. 7. Property is on 8, 9, 10, 11 floor. You can use lift till 8th floor only for 9, 10, 11 you have to use stairs which is very pathetic. 8. Lots of ants are there in the room. After complaining the staff says we will clean once you leave the room. Totally pathetic responce overall review zero. Do not stay here. The cost is also very high as compared to the price.

Cleanliness very good and overall a nice experience. Staff services very nice and polite language. 4/5 rating

Very good service and staff i recently stayed at an outstanding hotel that exceeded my expectations in every way. The impeccable service provided by the staff made me feel truly valued throughout my stay. The room was not only spacious and beautifully designed but also spotlessly clean, showcasing a meticulous attention to detail. The hotel’s amenities, from the luxurious spa to the well-equipped fitness center, offered a perfect blend of relaxation and convenience.