Denzong Shagrila Lords Inn- Hotel & Spa

Rooms are clean and hygienic. Their room service is awesome. They are always ready to help u in every possible way, not only the service guys but also the GM and Manager too. Location is also awesome. It is neither in the middle of the market nor too far.

Hotel is too much good,Food Quality is asweme...Location is perfect near by MG Market.Overall Staff behaviour is too good..Specially Mr Chandan Da thanks because His behaviour too good ,He always supported to us........................

1. The lift was not working. No timeline was provided so as to when the lift would be serviceable again. 2. We arrived 5 hours post check in time and the room was not ready (Room 305 & 306). We as guests don’t expect high end welcoming on arrival after 12+ hours of travelling, but we do expect the basic hospitality, at least the room to be ready on time. 3. After the rooms were handed over, basic necessities were missing such as toiletries (dental kit, etc.), room slippers, etc. 4. Since the lift was not working, the restaurant on the 6th floor was kept shut and restaurant of the adjoining hotel (Hotel New Orchid) was provided as an alternative. The F&B service provided was pathetic. The individuals serving had no sense of order of the meal course. (Dal rice was served before the main course and rotis were served). All cutlery items required were not kept on the table until asked for separately. Price of the food item in the menu card was not aligning with that in the bill. This reflects that the hotel is cheating with the customer. Bill had to be revised multiple times on request. (Restaurant as well as room service). 5. Room keys were handed to the reception at around 10:15am on 15th May 2024 and room cleaning was requested. We have arrived back in the hotel at 6:30pm and the rooms were not cleaned. In fact the rooms were exactly how we left, which indicates that the rooms were not even opened and hence the staff did not even bother checking on the rooms. This shows utter ignorance of your hotel and staff to customer service. 6. On ordering for room service, half the items on the menu were declared as not available since it would take slightly longer than usual to cook. The staff could have informed that it would take slightly longer since it will have to be made from scratch, yet they chose to declare it unavailable. After requesting, the dish was made to order. Prices of drinks in the bar menu again didn’t align with that in the bill and it was made to revise twice. 7. Room service number was not reachable at any time. All requests had to be made directly to the reception. Water bottle was requested in the morning of 16th May 2024. No bottle was provided at all even during checkout. 8. Staff for room service were dishonest about the things requested. For instance, scissors were requested to one of the staff members. He said that they do not keep scissors in the hotel, which is very unconvincing. Right after a few moments, the same request was made to another staff member and he said that the hotel has only one pair of scissors and those have been given to a guest for use. Staff members are lying on the face. 9. Basic beverages such as tea & coffee were not provided for breakfast. Coffee was stated to be unavailable. I don’t understand how can a 4-star rated hotel not have coffee served for breakfast. 10. Breakfast buffet was a chaos and absolutely not even bothered to manage the same. The staff didn’t care about handling the chaos at all. 11.

It was a great experience and hospitality is awesome; employees all were very friendly and ready to get things done as early as possible for us; holiday is something which needs a peace and that can be easily attained here. One small tip, if you planning to stay more days then my suggestion to opt for suit room. Food, not wide spread but the limited options were good

Amazing staff, Deepak Dewan has been fantabulous with his hospitality, it's walkable distance from MG mall gangtok, as in 20 min walk. Clean rooms, food is good but have less options in breakfast, please add more variety, like juices, everyday parantha , aloo ki sabji, herb potatoes, uthpam, noodles, Cut fruits but increase the food on the breakfast table. The view from the restaurant is awesome and the sunshine is amazing during breakfast in the restaurant Overall it's a neat and clean hotel with amazing staff

Staff was very cooperative with makes you feel satisfactory, receptionist and restaurant manger was too supportive to customers request and food was 3/5 hospitality 5/5 need to to improve room food service

I’ve had and amazing stay, the staff went beyond expectations to make my stay comfortable . Thank you to all the staff and definitely I ll recommend Shangri- La Lords Inn to my friends and family. The rooms are spacious and clean and the view is to die for. Hope to see you soon. All the best .

Just from the starting they really makes you feel special, welcomed us with their traditional khada serves us tea and we booked a superior room and the room was neat and clean. Staff are courteous and helpful. Must recommend

Excellent hospitality, excellent service, highly recommended. I think best hotel at gangtok. With professional staff, parking, rooftop restaurant and food quality was excellent.all the staff were very helpful. I'll stay again on my next visit to Gangtok.