Dom & House – Old Town Waterlane

One of the best hotels i have stayed at, the women working in the reseption was so kind, and it was a perfect place for the weekend, will deffently come again!

We were a family of 6. We were looking forward to swim in the swimmingpool,but it was always full. The staff at the swimmimgpool did not speak english so we had a hard time understanding them. We ordered an apar**ent for 3 children and 3 adults and when we arrived after midnight the beds were not made for the children and there was no bedding so we could do it ourselves. The apar**ent was big and bright,perfectly placed in the center of Gdansk. Very safe and quiet. A little kiosk at the ground floor with soda,beer,food and snacks. Just arround the corner there is a grocery store.

Really dirty and stained couch, chairs and other furniture. Almost no utensil, glasses or cups. Terrible hinges on doors and the drawers. Missing molding on the countertop. Nice entrance, security and location. Good balcony and overall building. Pool in basement was ok.

Lovely apar**ent but has issues of things that need fixed and the apar**ent was dirty ,when we arrived there was only 1 towel ,we asked for more as party of 5 and it took them 20 hrs to bring us towels not gd !!

June 25: We arrive at the office approx. 7:30 pm. The person at the desk Anastasia shows us our room which has only 1 bed in the entire apar**ent. I explain and show her that my reservation is for 2 rooms for total of 4 adults and 2 children and that having 2 rooms with 1 bed each is not proper accommodation. She responds by saying that in order to provide 2 beds instead of 1 bed, we need to pay extra. When I ask to speak with a supervisor, she said it’s the supervisor’s day off and she does not want to be disturbed. While we are discussing our issue another client comes to the office and complains that they have been charged twice for their stay. This makes us a bit uncomfortable. Anastasia calls her co-worker Rado to assist with the refund for the other customer. Once Rado is done with the other client, we explain to him our situation, his other co-worker calls the supervisor, Alicia and asks me to speak with Alicia. I explain the situation to Alicia and she says that we have to pay extra for 1 more bed (typically hotels do NOT charge for having 2 beds in 1 room). As I am explaining this to Alicia, she said I can stay at a hostel if I wish. I explain to her that there are other hotels in the area and at this point it’s best we cancel our reservation since they cannot accommodate our request for 2 beds in 1 room. Alicia’s answer is that if do so, we will be charged a cancelation fee. Her response is this is your problem, not mine. As I am speaking with Alicia, she asks to speak with Rado. They speak in Polish and then hang up. Rado explains to me that I have the following option: 1. Pay extra fee for having 2 beds in 1 room 2. Pay cancellation fee if I go to another hotel Explaining my frustration that I have been cornered into paying fees for improper accommodations, they call Alicia again. I ask her why she asked to speak with Rado in the middle of my conversation, and her answer was that she was driving through a forest. Apparently, her phone signal works better when she is in forest when she speaks with Rado instead of a customer. We end the conversation with Rado paying the extra fees. We get to our room and it’s extremely hot, I ask to find out where the thermostat is and am told there is no thermostat. Anastasia tells us there is an extra fan in the office which she can give to us. We walk to the office and there is no fan in the office. I ask Anastasia for wifi information in the room and she sends the information 2 Hours later at 9:30 PM, we finally try to settle down in our room. The soap dispenser in dishwasher is broken Blinds in the bedroom are broken. One of them does not even have rod to close the blinds Sink area in the bathroom has cracks Shower head is broken We try to connect to the internet and the router is asking for passwords which were not provided to us. June 26, 2023 We wake up to take a shower and there is no hot water We go to the office and mention all of the above, Anastasia apolo

Downtown Apar**ents Waterlane is running a scam. We have to pay a damage fee, 2000 zl (5300 NOK) The appar**ent was great and in top condition. We got appar**ent E31 5th floor. We delivered it back as nice as when we got it. We have film and pics of the apar**ent when we arrived and when we left. *********** arranges for us, so that we get the money back. Great help from ***********, so remember to take pictures of the apar**ent before and after. You never know who will try to scam you next time.

We have booked theese apar**ents many times and we have never been dissatisfied. The staff is helpful and usually have no problem with comnunication in english. Its easy to check in and out and they usually show you all the way up to the apar**ent. They also let us keep our luggage at the office while waiting after check out. The pool facilities are great and the apar**ents have iorn, washing machine and blow drier. The location is perfect for both family and friends trips its a safe area not far from the old town and there are several bars and restaurants nextto the apar**ent. At nightime its usually quiet and you dont have to walk far to find cheap and good restaurants. We would gladly rent this apar**ent again! Thank you for a pleasant stay!

Clean spacious apar**ent Excellent location 5 minutes from centre old town.staff very friendly and 24 hour security.Great pool and sauna.Best room we ever stayed in with a separate sitting room ,sofa and tv.Go for the balcony room overlooking the river it’s great.

Very Nice staff. clean room. Close to the city and everything. Very happy. Will go back next time