Maria Milagros
8 Mart 2024
Our "premium villa with one king-size bed" was given to another guest, while we were given a two-story unit with beds on 2nd floor and bath and toilet on ground floor. We booked 3 nights. They told us they could not move the guests in "our" premium villa because they were checking out the following morning. AND YET, the day before our checkout, we were asked to vacate our 2-story unit for guests who had booked it, and they moved us to "our" premium the day before we checked out, despite our request to let us stay put since we had unpacked toiletries and all. Toilet visits ar night going down and up those stairs were not the safest--we're in our 70's.
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