Hotel St. Gervais

Recommended located in the middle of city.

晚上自助入住。

The bed was so bad we ended up sleeping on the floor. The floor wasn’t very clean either. Bed had been “fixed” several times too much. There wasn’t staff present so nobody did anything about it. Can’t really recommend.

The hotel is well located for convenience to the train and bus connections, and to shops. Also, only a ten minute walk across the river is the Old Town, with its steep hills, cobbled stone streets, quaint cafes and historic landmarks. The lake front is also not far. A plus was the included free public transportation pass provided and downloadable on my mobile. My stay was short, so I used it only to go to the airport. I was quite satisfied with the hotel, as my stay was for one night in preparation for the flight home. The convenient location gave me plenty of time to have a relaxing afternoon and evening, including a beer by the lake and a nice dinner in Old Town, before returning to the hotel to sleep. The bed was comfortable, the linens good, and, with the windows open, the air was cool enough. Now, be advised, the rooms are small and old. Mine had a sink, but the toilet and shower are in the hall and shared with residents of other rooms. There is no breakfast or other food service in the hotel, and there is no electric kettle, microwave or fridge in the room. The t.v. in the room is small and mounted near the ceiling. This is not a hotel where you will want to spend much time other than sleeping. It was clean enough, but it is old, and not in a quaint way. The manager was friendly, efficient and helpful. I would stay there again under similar circumstances.

Only liked the location. Requested for a double room and got the room number weeks before the day but upon arrival the room was a single bed. Counter personnel was nice and asked if we wanted an additional room instead, but we didn’t want to and had a mattess instead. Pillow was too soft. a very uncomfortable night but I guess for one night the location is most important and this did the job.

Reasonable for a cheap option if traveling alone. Small room with a twin bed with wash basin and that’s it . Had to share toilet and shower located in the same floor. Room was clean. Provided with enough towels. If you are traveling alone then this an option for a place to just sleep at night. Area is located close to the train station and a bargain place to stay.

Did not manage to check in as no one at reception , same thing occured to another guests arriving at 6pm

I stayed here last week. I'm a frequent traveller. I've never stayed somewhere so awful. On arrival I couldn't get I to the building. I was wondering about the streets for hours. The reception is only open 7-3. I checked *********** and found a code to access the building along with my room number. The corridors stunk of sweat and the bathrooms were extremely dirty. The bed had a shelf behind it so I could not sit up! I also didn't feel safe here as a solo traveller. However, the building was in a good location near central station.

I was told there would be no one working the front desk when I arrived, and that the the room would be ready and unlocked waiting for me. After getting into the hotel using their secure number pad, I discovered that the bedroom I had been assigned was locked. I tried opening the door several times, but could not get in. I tried contacting the hotel staff via phone and messaging app, with no response. Other things: - There were quite a few people hanging around the lobby even late at night. Literally any of them could have access to the room if it was unlocked. - I found another person in the lobby who was having the same problem I did. I ended up having to walk around in the middle of the night to find another hotel. When I contacted Hotel St. Gervais the next day, I was told that the whole thing was my fault for "not following the instructions". Hotel St. Gervais counted me as a no show and refused to refund me for the stay. Bottom Line: Terrible check-in process - totally unstaffed and unsecure. No accountability. Poor customer service.