The Royal Senses Resort Crete, Curio Collection by Hilton

非常完美的一次入住體驗，晚上八點多才到酒店，從進門開始一切都非常周到，接待的小姐姐美出天際。驚喜的被升了房，整個酒店很新、很美，可以體驗的項目多，包括各種泳池，spa，私人海灘。每個酒店員工都極具服務意識，所有的訴求都得到了滿足。我們在這個酒店呆了整整一天，完全是放鬆度假的狀態。如果可以，我會給10星

酒店地理位置有點遠， 如不是自駕遊不太建議 但酒店外觀很美，設施很齊全，有很多泳池。房屋設計風格不錯，只是較暗。 服務很好

房間很乾凈。還是很喜歡這個酒店的。服務也很好，前台小哥哥很有耐心，每一個服務人員都面帶微笑。如果下次去，還是會選擇這個酒店。重點是景色無敵。

De grandes difficultés d’expression et de communication de la part de l’équipe. Je pense que entre eux ils ne se comprennent pas. L’anglais n’est pas acquis pour tout le personnel. Néanmoins, certaines personnes a l’accueil sont tres aimables. Manque d’animation, assez ennuyant. Mais la piscine reste tres sympathique

Just returned from a 3-night couples' stay here and had a great time overall. We did experience some maintenance and service inconsistencies and some strange management decisions (kids in spa pool?) which prevent us from leaving 5 stars. Based on our experience with other resorts, this is probably closer to a 4.0-star property than a 4.5 or 5-star property. Pros: -As Diamond members, we were upgraded from a private pool room to a duplex Royal Senses Villa, which was gigantic and lovely and was much appreciated. The beautiful, light-filled marble shower on the second floor was a treat as was the 2nd floor balcony w/ daybed and the huge 1st floor patio and pool -The facilities are new & clean, and the common spaces are beautifully designed -Panoramic views of the ocean from what seemed like most rooms' balconies. Ironically, you may end up with a better view from the lower-elevation rooms, because our top-end, highest-elevation Royal Senses Villa balcony was high enough to see the busy road and tops of other buildings which somewhat detracts from the otherwise gorgeous view of the ocean. The surrounding area (to the left and right of the resort) is largely empty lots which are not particularly picturesque. -Large breakfast buffet with lots of high-quality options -Unique glass funicular elevator/lift with beautiful views. As some reviewers noted it's slow, but that didn't bother us as we weren't rushing around and loved taking in the view -Staff we interacted with were for the most part super friendly and welcoming, in particular the check-in staff and those at the spa -Location is a nice jumping-off point to explore the middle of Crete (a few beautiful beaches are within an hours' drive, great restaurants in Rethymno within 30 mins) Cons: Cold private pool & outdoor shower temps -Many rooms here have private pools (amazing!), but they are not heated (with the exception of a minority of the top-end rooms which can be heated for 150 EUR). If you go in the shoulder season, just be aware that this essentially renders the private pools unusable / a cold plunge if the weather isn't super hot. We could only reasonably use the private pool for a portion of one day of our 3-night stay in late May and even then only briefly due to the cold water temp. Similarly, the outdoor showers do not have a hot water tap which leads to the same issue :( Lack of hot tubs -Although the adults-only outdoor pool near the spa has sectioned-off areas which look like they would be hot tubs, and they do have jets, they are not actually a different temp than the rest of the pool (at least during our visit). It would be nice to have a hot tub available during the shoulder seasons. Spa --Allows anyone (including children!) into the indoor 'spa pool' area. Typically spas only allow guests with same-day treatments in order to maintain a serene / uncrowded environment; this was not the case here which is a big mistake in my opinion (imagine paying a few hundred euros for a t

Lovely hotel and team all work hard to make your stay memorable. Thomas the concierge was super lovely and the front desk moved us no question when we were not happy when initially allocated an accessible room (we’re both 6 ft!) Breakfast was one of the best I’ve ever experienced and every thing I ate was gorgeous….exceptional choice and quality. Only rated 4 because the restaurant selection for evenings was extremes. Buffet or Michelin star….and because of the location it’s hard to travel to anywhere outside the hotel. That said we ate by the pool and got room service and it actually made for a really relaxing change. Pool was a delight too. If you have a family opt for half board I’m sure the evening selection would be equally as great as the breakfast

Fantastic hotel, very friendly and helpful staff, very attentive. Room and infinity pool beautiful, couldn’t have wished for better. Food, spoilt for choice, excellent buffet. Highly recommend this Hotel. Would love to return. Carol & Gwynn June 2024

The hotel is beautiful, good services, while we were there everything was great, the reason why I give a 3 star rating is because , while we did stay we book a candlelight dinner for special occasion, and no doubt food was excellent, but there was an extra charge of over 600 dollars, for the same booking , we have try to contact the hotel and we talk to receptionist and she said the we need to contact them by email , we did twice but they have no respond our emails mean while I am stuck with charge. I hope they read this and contact us because I was a very happy customer, will love to recommend it but not like this.