Bale Sasak Bungalow

It was good hotel. because the people is so kind and so nice, friendly for me. and they help.me th snoculing(?) ywo times

oily ground, have many opening at the room wall make us feel insecure.

Oh my god! We saw a RAT in our room, and the staff was not helpful. We were in Gili T. only for one night, but we decided to stay one more night, so we booked this place at the last minute a night before. The location was very easy to get to, and the place was nice, but we got a room with an open shower under trees, the bathroom was on the ground floor, and our room was on top of the bathroom. It's a bit annoying that we have to keep good up and down to use the bathroom. Getting on the stairs was not easy either. They had a door on the stairs, so we closed that when we left because we saw a RAT on our shower wall. So, we came back from a night out around 1 a.m., and as I was coming up to the room after getting fresh, I saw the RAT in our room right in front of it, and it ran to the balcony. We got so scared because we needed to sleep right, and we couldn’t sleep like this. So we asked the staff for help to find the rat, and he said, you should go to sleep now; we will find it in the morning. How can we go to sleep like this??? So we asked to change the room. By the way, all the other rooms were closed, only ours was like this. Anyway, they said yes first, then they said no availability. We told you have to find the rat for us, we can’t sleep like this. They kept saying we would do it in the morning. By morning, the rat will have a whole family here, mate. So we said we were checking our luggage and packing it right now, come back in half an hour. They were not happy, and on top of that, the guy tried to blame it on us and said we probably brought food to the room🤬. We stayed for one night, we went to eat dinner outside, and for breakfast, we would go out again in the morning. There was no food in the room! After 30 minutes, they came and tried to find the RAT and found nothing in our room. So we asked for an alternative, they said you can talk to our boss. We said okay, either ring him or bring him here, and then they went quiet and weren’t calling him. What did they think? Like we will get scared of him? Another guest was staying in the next room. She said she’s been here a long time, and she knows that the boss only lives down the road. She also saw a rat outside our room while waiting for them to check our room. They were not helpful, and so chill about it, like this happens every day. I mean, if it’s an open house, of course, bugs and rats will be there, but when it’s the customer's room, do something about it or be prepared for the situation and have an extra room for people where they can put their luggage at least. Terrible customer service, no cleanliness! I don’t know about the other rooms, guys, but never book this room with them! Just find another place!