Candlewood Suites Gillette

Hotel staff was great. My room was backed up to the elevator and I could hear it all night along with some sort of water heater noise.

I was very disappointed when we ran out of toilet paper early in the morning and there was no extras anywhere in the room. I also discovered the there was trash in the trash can under the sink which had multiple Q-tips, an empty toilet paper roll and the paper from around the toilet paper. The thing that hold the body wash, shampoo, and conditioner bottles on the wall of the shower was not locked in so the all fell on the floor when I tried to use them. The desk clerk was very kind and offered to send housekeeping to our room which I declined. We have stayed at several Candle Wood Suites and never had anything like this happen before. The desk clerk gave me what I needed since we were checking out in a few hours anyway. Housekeeping obviously did a really poor job on the room. It made me wonder about the bed then, gross!!!

Staff needs a course in being friendly and not act like they are doing the public a favor by checking them in.

Walked in and the lobby smelled like an auto repair shop. There were a bunch of guys sitting in the lobby who apparently worked in the oil fields. That smell continued throughout the elevator and hallways. We were given our room key. We opened the door. The room looked like a tornado went through it. It was filthy. Oops gave us a room that was occupied. Changed rooms. Had to continue smell the nasty oil and dirt sweat.

5+ years ago I used to stay at this hotel a week month. I had terrible service from the manager and checked out, and I've been staying at the Holiday Inn ever since. I made a mistake and accidentally booked a room at the candlewood again. I requested a room away from elevators and away from the first floor. They gave me the room on the first floor across from the elevators. I requested a different room. I was then told there was no other rooms available. dejavu I said that I was not interested and would stay at a different hotel. Magically a room on the third floor away from elevators opened up. The hotel has gone downhill. Common areas and hallways are not very clean all the carpet is stained. The room is clean. Seems there was an issue with my credit card, not sure why I have one on file and I gave my credit card to the girl when I checked in. So instead of anyone phoning me to let me know there was an issue they just cancelled my hotel room key. so, after hauling all of my equipment and stuff up to my room, only to find out my hotel key didn't work I was not impressed. Even more not impressed when I waited downstairs for 15 minutes for someone to answer who is in the next room. only to find out my card was cancelled because they had a credit card issue. I suggested next time they call someone instead of cancelling the room key.

The hotel was excellent. It was very clean and the bed was comfortable.

The first room 213 spelled so musty and the bed was kind of messy so not sure if clean. Was given a new room 319 which did not smell musty but the shower was old and the shower door disgusting with corrosion. Needs replaced bad. Overall room was clean. Have paid the same and even less for other hotels and had much better rooms.

Property is run down and staff attempted multiple additional charges to my credit card. Thank goodness for fraud alerts.

Booked based on reviews. Room was not thoroughly cleaned with personal items left from previous guest and table had food spots and water rings. Empty shower bottles. Could not get a receipt when called twice. Email did not come with two email addresses. Manager said I should have taken pictures, certainly had an attitude and did not apologize. Don’t stay here. There are other choices