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21 Ekim 2023
Disappointing first impression and very poor service by some of the employees. What put me off was to be told to wait for over hour just for checking into the room. The staff in charge was more interested in showing off his superiority rather than serve his customers. If it only happened to me, I would have understood it as a one off. However, I heard several; other customers complaining of the same ill treatment. Then the service is the restaurants, was equally poor. Very unenthusiastic waiters. Maybe it's the customer service culture. The hotel is an old jewel but could do with some faceup. Internet is intermittent.
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