Verified traveler
28 Eylül 2023
This hotel was chosen for it's proximity to Dunrobin Castle and it looked like it would be a lovely property. Unfortunately it fell short, the service being the main issue. On arrival at reception we were ignored by a member of staff who was carrying plates to the dining room. After a few minutes another waitress came out to reception. We said we were there to check-in, she said she didn't know how to use the computer but would get her colleague. The server who had been previously carrying the plates came to our assistance, looking harrassed. We were shown to our room, after being told that if we left the hotel we were to leave our key at reception (have never before encountered this procedure) and the hotel doors would be locked at 10pm, effectively locking us into the hotel, another highly unusual procedure. Upon entering our room we discovered the floor was on a decidedly noticeable slant. I realise the building is over 200 years old but it made the bed heads slope towards the wall, making them quite uncomfortable. We went downstairs for dinner and encountered the young server once again. After not being given menus we fetched them ourselves. She came to take a drinks order, however then said she wasn't old enough to serve alcohol. Her colleague was nowhere to be seen. After another 10 mins we decided to find dinner elsewhere. The server at breakfast was much better but clearly the place is understaffed and the staff are undertrained, owners obviously trying to cut corners
Çevir