Residence Praslinoise

While staying for one night in this accomodation in Praslin, we got robbed in the family suite (no.6). This happened during the night, while my kids and the two of us were sleeping inside the apartment. When considering that the premise was secured with a locked gate and wires, it is unacceptable for someone to break into a guest’s room, and the hotel to do nothing about this event. We cannot emphasise how unsafe we felt in the morning when all of our cash was missing (two different currencies) despite us locking all of the doors/windows and having our valuables hidden away. The stuff tried to blame this event on us, despite it being their job to ensure our safety as paying guests. While trying to have ask for assistance from their management team, we were met with indifference. They were rather unresponsive, with only one the middle manager getting in touch with us offering us a voucher for less than 20% of loss to eat in restaurant from Mahe owned by the managment. After that, they never got back to us, despite saying they will review what happened.

Very Quite place. The best thing about the property is the manager. Maryvonne. Before our stay and during our stay she was more than helpful. Making our reservations, helping out with suggestions, a friendly smile and a ever helpful nature. The property itself is little distance from the main road but still close to a mini mart and few eateries. The staff is helpful. The pool a big plus if you have kids. Its green all over but still kept very neat and tidy. Automatic gates to the properly with password, nice parking inside the property are few plus points. Room itself are very big. Nice hot water supply and all bedrooms are airconditioned. Well stocked (utensils) in the kitchen.