Chantel was cool and made checking in smooth. The other person Chantel talked to on the phone was not as helpful. I got stuck in a room “Specialized” for people with Service Animals. It smelled like a kennel in the room. Why didn’t I ask for another room? Because I was told this is the only room available for “Service Dogs”. I was too tired to find another hotel. I realized later that when we stayed here in June 2023, it was the same exact room. Like I said, Chantel gets 5 stars but management gets a 1 star for offering zero accommodations to people with “Real” service dogs.
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