Urban Hotel Grantham

After staying at this hotel before we decided to rebook and stay again. What a big mistake and total waste of time and money. We were not informed at the pool and Spa were out of action as they would being refurbished. On the way to the room the corridors were littered with food plates (used) with food still on them with part-used toilet rolls stuffed in the food it was totally disgusting. On entering a room I went to use the toilet on lifting the lid the toilet had been used with toilet paper still in there and totally unflushed. The coffee cups still had empty milk cartons in them from the occupant before. I spoke to the duty manager who explained that it was all down to Covid 19 and that they had a staff shortage at the hotel. I explained that I do not live in that mess at home so do not expect to live in that when I go away to a hotel . I spoke to the head of housekeeping the problem we have had. I will give credit where credit is due the last day there, she made sure that I will be deep cleaned and was how it should have been when we first arrived she had made an excellent job. She advised me that she was on holiday but had to come in due to a shortage of staff and other problems. Afternoon tea !!! Where do I start !! Chipped and dirty coffee cup Chipped plate. Recycled dirty serviette. Coffee pot covered in water stains. My understanding of afternoon tea that is served with a scone NOT A ROCK CAKE as ours was . Carpark,gardens rooms all need refurbishment. A very dissatisfied customer. Robin Simmons.

Pay staff cash in hand and will be going higher with this paid my daughter who’s nearly 19 £4 an hour so gave her £255 cash and I kicked off as she’s handed Forms in a month ago to be on books and said they would pay her rest of money and nearly 2 weeks on no money !!!!

Had a large number of rooms booked for guests travelling from Birmingham for our wedding in November ( luckily not here) ! Found out today via fb that they are closing the hotel till at least March to house Afghans 😡 rang hotel and was told they would inform people when they could but at the minute only septembers bookings were being contacted , surely a bit of respect and common decency for people who had booked wouldnt of gone amiss as if I hadn't seen the post I would of struggled to find anywhere for such a large party . This is just pure greed on the hotels part as they have obviously had a better price offered to them off the home office. I feel for the poor people who have had their weddings cancelled at this venue with no thought or care for all the planning and expense that goes into it , absolutely disgraceful trea**ent of paying guests who had already paid and booked ! Wonder if they would be as accommodating to the homeless and needy in this country, I THiNK NOT ! The owners should be ashamed of themselves 😡😡 ... ps got some lovely rooms booked at the old barn now with great facilities if anyone is looking for a room !

My 85 year old mother booked months in advance, had it cancelled 2 days before , as her room is being used for refugees because hotel will get more money, be aware if you book here they may cancel you at last minute a sell your room for higher price , disgusting way to treat people , PURE GREED😡😡😡