On the whole we have to say we were disappointed. We’ve stayed here at least 5 times before (no acknowledgement of this) a “Hi welcome back” would have been nice. Dining:- we chose the “Taster menu” very disappointing and expensive. Breakfast was mediocre not what we expected. It seems everything has been cut back.
The Spa was lovely we were fortunate and had the place to ourselves.
The room was clean, toiletries were not great, balcony had a lovely outlook over the river, the room was far too hot and there was no way of making it cooler.
Disappointed having to pay £10 for parking at the hotel (previously free) and almost £10 was added to our bill for gratuity which we weren’t even asked if that was ok.
Çevir