Best Western the Manor Hotel Suites

Good location

We stayed a couple of nights whilst visiting relatives in Gravesend. Expecting a soul-less just-off-the-motorway establishment, e were pleasantly surprised. Admittedly, occupancy was low but the friendly welcome set the scene for the weekend. The phone signal was poor but our room towards the rear of the hotel was clean and spacious, WiFi excellent and bed comfy. No restaurant as such, but they did serve a decent-looking dinner. Highlight was the service provided by Shell. Not only did she check us in, but also showed us different rooms from which we could choose (we had pre-booked), offered to carry our luggage and cooked our breakfasts fresh in the morning. Chain hotel amenities but an informal guest house vibe.

Cannot say enough how lovely our stay here was. The staff went above and beyond to accommodate all our needs. Shell and Eileen were brilliant, they work so hard and deserve praise for how they run their hotel. It is clean, big spacious rooms, a well decorated venue, lovely big, soft towels, a quiet hotel, nice food and has good parking. Highly recommend staying here.

If you're expecting a proper hotel, with a restaurant, and decent facilities, try somewhere else. The Manor Hotel is nothing more than an expensive Travelodge these days. Such a shame, when it used to be a lovely place, and used to be my first choice.

I booked this hotel last minute for my partners belated birthday celebration. We arrived within 10 minutes of booking and let’s just say… we were treated like royalty. The hotel is perfect and this is why: Secure parking Friendly and professional staff who are EXPERIENCED in hospitality Food is gorgeous Room is beautiful with a giant bed Shower is heaven! There is so much to say but NO WORDS can explain how we were treated !! We felt like family. Like old friends. Even tho we were strangers. We CANNOT recommend highly enough and can’t wait to return.

We had a good stay here. The welcome was warm and helpful. The hotel was a bit of a rabbit warren and the decor was dated but our room had everything we needed and was spotlessly clean. We had no complaints at all. The WiFi worked well. We didn’t eat at the hotel so can’t comment on the food. The lady at checkout was very friendly. I’d definitely stay again.