The Dolphin Hotel

Formerly called Comfort Hotel & now called The Dolphin Hotel disgusting hotel Trip with Shearings Coaches First impression I got when I went in garden 3 bags of Dog poo left on patio. Carpet dirty and stained in my room.Very bad paint work on skirting boards. Lamp shade base torn, corner of bath rotted wood at corner. Food disgusting wouldn’t give it to a dog.Chips cremated looked as if they was cooked 10 times over. Soup thick and had to wait for bread roll to come after 10 mins.Untrained very young waitresses.Ordered Fishcake chips and peas,came with broccoli and carrots which I don’t eat,told they was no peas,sent it back where they just scraped broccoli and carrots off and returned it to me. Ploughman’s lunch for main disgusting and had to ask for bread again Hotel flooded second night by rain,restaurant got flooded. Stay here at your own risk but don’t say you haven’t been warned. They need to pay you to stay here.

Bed bugs in the bed, staff very rude. Had to leave the hotel at midnight and drive home. Was told the room would be refunded and I was to call back about compensation. Manager ignored my calls All day and then left a note with receptionist saying no refund. They told me it was the first case but looking at reviews on another website they were already aware. This is disgusting and something needs to be done about it. They are still taking booking although they are aware of the problem - trust me stay away as it a lot of stress and worry thinking you have brought them home with you and it’s going to be very expensive to correct if they did manage to get into the house / car even with all the measures we have taken. Avoid avoid avoid.

No heating on in November. Cold rooms windows streaming in condensation. Complaints from all guests so given small heaters which overloaded the electric and kept tripping out so sockets didn't work.only two sockets in room. Rusty soap dish in bathroom looked more like an ashtray. Run down hotel needs updating. Breakfast okish only one toaster working but took ages to toast anaemic sausages didn't look cooked.

I can’t believe the negative reviews about this place .I compare my luck on finding this hotel to a lottery win .Not the jackpot , maybe 5 numbers and the bonus ball on a double roll over week.On approach to the entrance of the hotel /establishment, I was greeted by a red carpet .I quite literally felt like a film star.Well folks , Hollywood didn’t end there ! We only booked a slandered room but sweeet mama what a room , sea view , kettle , a lamp , a TV , soap , toilet roll , towels …..intact far too many luxury items to list .I opted for the cooked breakfast …..two words …Jamie and Oliver . A stones throw to the beach (and I throw like a girl) this gem is right in the heart of ‘Yarm Vegas’ as I call it it.Thank you to the staff and also Bob and Winston who fixed the lamp bulbs for us .See you again soon x

Arrived and stood at reception on my crutches. 3 staff members in attendance talking. I’m completely ignored. Had to interrupt their chat to be rudely told to wait as they are doing a “handover” No warm greeting and no apology. Their hospitality skills went down hill from there. I couldn’t quite figure out who was the rudest. Room was grim with bugs and an incessant electrical buzzing coming from the hallway. Has a real Fawlty towers feel to it but without the intended comedy. Perhaps a rebrand to the Cold Comfort Inn?

After reading some reviews I was worried but what a pleasant surprise. Yes the hotel is older and could do with some updating but the staff and comfy bed more than made up for it. The staff made sure we had a lovely time and helped us with everything we needed. Jack the chef is young but is an excellent cook. The food was absolutely delicious. The garden is relaxing and has chickens in it! We will now definitely be regular guests.

Friendly helpful staff, easy checking in and out, hotel needs some updating, breakfast fantastic bar reasonably priced. Wifi was pointless but rooms had what you needed tea and coffee making facilities towels and shampoo also included

The property was dirty and smelt damp. Our bath had no running hot water meaning we couldnt bath ourselves or child. Not ideal after a day of rain. Not to mention the heating wasn’t on so we were all cold and wet. Carpet is filthy I only took my shoes off to get in the bed. We was promised a refund from reception due to the property facilities being unsatisfactory. Yet to receive any refund or call, and have had to call and email them ourselves which also have received no response from. Awful hotel and service do not stay here!

Clean, comfortable bed. No problems with hot water regarding baths or showers. Very decent, friendly staff. Location great for free parking, before 2pm. Afterwards all streets are full. On the way home today, I received a call telling me that i left my phone in the room. So honest staff. But when explained how far i was on way home, down south. The man said he would post it, recorded to me, no bother of cost or anything. 10min walk to main yarmouth pier. Would def stay again as ive had so many let down hotels in the sea front area. Very happy to say this was not one of them. Staff are a credit to the hotel.