Be WARNED, check in time ends at 10pm. We arrived around 10:30pm to find the reception desk and the hotel empty. There was an after hours number posted, but no one answered. We stayed for 45 minutes, walking around the hotel, looking for staff and calling the after hours number. Neither myself nor the ******* rep could get a hold of anyone. We ended up driving an hour to find a different hotel where the concierge laughed at my story. Neither one of us had previously heard of a hotel that ends check in at 10pm, nor one that leaves their guests stranded overnight.
I requested a refund the night of our arrival, October 4th. After attempting to contact the hotel and following up with ******* five times over the course of two months (******* also couldn't reach the hotel during this time), I finally received a reply today (December 1st) that Calabogie Peaks had refused to provide any sort of refund, discount or credit.
I hope you make some much needed changes to your policies.
Çevir