Premier Inn Greenock

Very run down. Bar/Resteraunt even worse. It was only open for breakfast and dinner, had slow service and food was practically inedible. The saff in the hotel are efficient and friendly. More money just needs to be spent to upgrade the hotel. first impressions you get when you drive up are not good.

Location was great, bed comfortable, room large and staff friendly and welcoming. Car parking was easy and free of charge. On the downside the hotel is in need of refurbishment, on arrival after a long car journey the bar / restaurant had closed early because of the lack of customers which spoilt the first night of our stay, breakfast was served lukewarm and lacked appeal.

Comfy bed, nice staff, clean bedding, good breakfast, reasonable price. Paid small amount extra for water facing room, didn't get it. Bath overflow/drain leaked...enough to wet entire floor, had to use all the towels to mop it up and it still wasn't dry. General cleanliness was not great, dust/grime on fittings, suspect marks on fur ture next to bed, evidence of damp on walls/ceiling and a damp smell (my son has autism and would not tolerate a move but would have asked for one had I been alone - mentioned to cleaner on exit).

We had booked a 2 night stay for a wedding which unfortunately didn’t happen due to the storm. £120 for both nights with breakfast one morning. The man on reception booked us in ok and off we went to our room. Room smelled mouldy and badly run down. Windows filthy so couldn’t really see the water. Room was really empty with no chair to sit on and the bedside table as you can see was falling to bits. Went back to reception to ask for a better table to be told that ‘ they are all like that, they charge a fortune for the rooms but won’t get them new furniture’! Breakfast was served to order, very poor. Cold eggs and beans, 1 tiny bit of bacon so asked for more as for the price I felt it should have been much better. We stay at premier inns a lot, especially St Andrews which is lovely, clean and a breakfast to set you up for the day. Really disappointed. Won’t be staying again.

The hotel was nice, the staff were friendly but when I got into the room, there was water in the wash basin - not sure what the liquid was - hope it was water! The room was very warm and I tried to turn the thermostat down using the instructions provided but this did not work - it was set at 24.5 degrees and when i returned from my night out it was at 30 degrees - was the windows don't open you can imagine how hot the room was. Did mention to reception about the problem, they know, it's jus tone of those things. Breakfast the next day was good, the host was very nice and the coffee was hot - not like a lot of hotels were it is lukewarm at best.

I have previously visited here over 30 times in the last 20 years, this was my first visit since 2022 and we had a terrible experience, we had driven 6hrs for a family funeral and booked for 2 nights but after 1 night decided to drive home due to the awful night sleep and the dreadful service and food at breakfast. The whole hotel looks very tired, the bathroom was visibly mouldy on the bath side and the walls. it was obvious by the carpark that most of the people staying were workmen, they all started leaved from 6am and our room door was next to a door in the corridor, this door banged shut every time someone left, by 7am this was every 10 minutes and it echoed through the room. We booked breakfast for 9.30am, the restaurant was empty, the one member of staff told us to help ourselves to continental and she would be over in a minute to take our cooked breakfast order, we helped ourselves to coffee, there was 4 slices of white and brown bread on display which by the feel of them had been there since service started, there was only 1 option of pastry and no bagels. No apple juice available and enough for 1 glass each of orange juice. The staff member came over to our table and said "do you just want 2 fry ups" on all previous visits there have been menus on the table which shows all the food available for the cooked breakfast, I explained what me and my husband did not want on our breakfast, she then said "fried egg ok" my husband asked for scrambled egg, by her face you would have thought we had asked for it lined with gold!! The cooked breakfast arrived, the black pudding and sausages were so overcooked they were not edible, I have no idea how the scrambled egg was made but again it was not edible. I would have spoken to the server about this but we never saw her again, we then left the restaurant with no staff member in sight. Such a shame this place has gone down hill so badly, we visit so many different premier inns, i think it's time we look at other options.