The Ritz-Carlton Reynolds, Lake Oconee

It doesn’t get a lot better than this. Incredible location designed for families to create memories of a lifetime. We stayed Thanksgiving and from start to finish they have thought of everything.. from the tree lighting, parade, ice skating…. festivities everywhere… Amazing. But most of all my memories are of families playing, smiling and having fun.

Overall we had a terrific stay at the Ritz. It is an older property that has received updates fairly recently. We were in a suite which was well furnished, large and very comfortable. There was a few items that could use some maintenance, such as our toilet. We asked to have it repaired as it was not operating properly. They either didn’t show up or didn’t repair it. The shower also had some mold in it. The hotel is a bit hard to navigate as the lobby is on level 3. If you are going from one end of the hotel to another it requires an elevator ride. The front desk was frequently understaffed and had a line. Not acceptable at a five star resort. The on property restaurants were very good. We had room service one morning and it was great. It arrived when promised. The staff was hit and miss. Some were very professional and friendly while others were not very professional. There was a couple of errors on our final invoice which they promptly corrected. All in all we had a nice stay. I would say it is not a five star experience, more like four and one half stars.

My wife and I came here in celebration from her company to her being a top producer. We were super excited since I had not stayed at a Ritz before (she had). The property itself was nice, nestled in the tall trees on a huge piece of land off of Lake Oconee. Let me start by saying the 2 most positives things about the hotel were the comfort of the beds A+ and the lovely waitress named Lourdes that was so delightful and pleasant taking care of our large group (16 people). The hotel was crazy short staffed and Saturday night we actually ended up voluntarily clearing our own table since we had piles of dirty dish’s as they were bringing out the next course…. The food was ok at best and we dined everywhere besides the steak restaurant. You can not imagine how small the morning buffet was! The staff was nice but wowwwww were they ever slow. Sorry but, nothing about this property screamed Ritz Carlton to me what’s so ever. BTW the prices!!!! Out of this world…. We payed $195 per person to jet ski for 1 hour (fun experience) and $250 each for a message that was ok but, everythingggg was an extra charge on top of the $250…. We didn’t realize there was a boat show when we chose our massage day/ time and they wanted to charge us $250 to move the reservation….. that’s an absolute joke! Disappointing experience