Allegro Isora

I was worried reading the reviews back in August but I honestly wish I just took them with a pinch of salt and realised some people just like a good moan! A quick get away for me and my family including a 12 and 4 year old we couldn't of asked for anything more. Fabulous food, lovely drinks and most importantly for me was that the hotel was so clean! We all enjoyed the entertainment and the pools were perfect. Would definitely come back:)

We have just returned from a 2 week stay at the “4-star” Allegro Isora and are really disappointed with our stay. We are a family of 4; 2 adults, 2 children aged 7 and 5, one of which has additional needs that the hotel was made aware of prior to our stay. (SEN Parents – all I can say is avoid this hotel!) We are regular travellers, always stopping in 4-star hotels and having read some of the reviews and having seen the lovely pictures on the Jet2 website, we decided to give the Allegro Isora a try. Pro’s – there aren’t many but here goes: - The entertainment team are brilliant – they put on an array of activities throughout the week including pool foam parties, inflatable slides, kids’ games, water polo etc. They are the hardest working people in the hotel and pretty much the only friendly members of staff. - There are 3 decent sized pools, one of which has a water slide and is slightly heated which makes it great for the kids. - ‘Toni’ (female chef with glasses who works in the snack bar) is lovely. She should be given a promotion and be used as example to show all the other staff members at the Allegro Isora what good customer service is. - The rooms are a good size and the beds are comfortable. Con’s – get comfy, there are loads. Hotel Rooms: - Everywhere is filthy. I mean utterly disgustingly filthy. Hotel rooms, communal areas, restaurants, snack bars, play areas – everywhere is horrible. I’ve included a picture of my son’s feet from walking around the hotel room for an hour barefoot – after the room had been ‘cleaned’. Ironically my son happened to move the bed slightly and there is a tent card underneath which states ‘Yes, we clean under here too!’ – yet it was covered in dust and hair, so clearly, they don’t! - We arrived late and our room A1106 had a huge damp and mould patch on the wall (see pictures). The plaster was falling off the wall and ceiling and covering the surrounding area – right where the beds were. - We upgraded to this room as it had a ‘sea view’. The sea was just about visible between the buildings, but definitely not worth paying for the upgrade. - Our room had broken windows – as in broken glass at child level height (see pictures). We had one window that wouldn’t close meaning that we constantly had cockroaches, spiders and flies in the room and at night you could hear the cockroaches. We also had a window in the bathroom that wouldn’t open. - The bathroom stunk of stale urine. You could smell it from the moment you walked in the room. It also had mould along the bottom of the shower and a filthy shower tray (see pictures). - I don’t think the room has ever been mopped, even between guests. The room was dirty from the moment we entered, the balcony had hair and cigarette ash on the floor when we arrived, and it was still there when we left, so the balcony had never even been swept. We ended up buying a dustpan and brush to try and make the room habitable ourselves. - The hotel has been ‘re

We had a wonderful time at the Allegro Isora, I would absolutely recommend it for a family break. Here is what we thought… We had an afternoon flight from the UK and landed in Tenerife at 2100, our transfer took well over an hour so it is definitely worth considering a private taxi transfer. Although we arrived at the hotel at just after 2230 the welcome on Reception was warm and we were offered a cold buffet in the restaurant, however we were so tired from the flight and transfer we headed straight to our room to sleep. We were in the Dream block and conveniently on the ground floor but each block does have a couple of lifts so don’t worry if you are higher up. The top floor offers some lovely sea views or if on the other side the mountains leading up to Mount Teide. The room was spacious even with the sofa bed pulled out for our youngest child to sleep on. Rooms were well cleaned daily, and towels changed too. The bedroom had two single beds and a ceiling fan which only works when the light is on so the room did get very warm overnight with it being August. We paid the €3 per day charge to hire the room safe for peace of mind for passports etc, a reasonable cost in my opinion. The apartment has a small kitchen with microwave and a fridge with freezer section at the top which was very welcome for aftersun and aloe as well as snacks for the kids and icy cans of Irn Bru for me from the handily placed HiperDino supermarket just next door. The bathroom was also cleaned regularly and had a decent shower. The layout of the hotel is really good, blocks of rooms around the perimeter with three pools within, the first and top level is a quieter pool beside the gym for adults to enjoy a more peaceful holiday. The next level down is the busiest, the main pool and the snack bar are here and this is the pool most activities take place in such as the water polo, foam party, water mat run and one day a wonderful inflatable dinosaur which was very popular! The lowest level is the smaller kids pool with the also popular water slide, this was manned all day by a lifeguard for safety and the kids club is beside this pool too. The park and football pitch are just outside the main accommodation beside the evening entertainment area so kids can play while parents watch the show. The mini disco starts at 2115 which is late for smaller kids then the main show at 2200 for an hour. Our room was very near this and we really appreciated that at 2300 everything quietened down quickly. There is a banana grove beside this area with a demented cockerel who woke up and blared away at random times throughout the day which we actually got used to after a sleepless first night! Many other reviews mention a shortage of sunbeds, we got up at 0700 each day and got the ones we wanted so we could keep an eye on our little ones in the pool as they aren’t strong swimmers, most people seemed to find a spot and it was mostly amicable until out last few days when a large S

Currently here till tomorrow. My partner slipped in the public toilets near the pool after 4 days of being here.. transferred to hospital recieving 6 stitches to his head.. NO WET FLOOR SIGNS!!! Not even had a visit from hotel manager which is disgusting… some of hotel staff were brilliant..but spoilt the holiday….

My husband and I took our 9.5month old baby here last month and we had the best time. We stayed for 10 nights and couldn’t fault anything. The staff are so friendly and brilliant with children, food was great, entertainment, pools, rooms literally everything. We had a sea view room which was so worth the small extra cost it was absolutely beautiful. We never normally like to return to the same place as we feel we have been there done that kind of thing but we said we would 100% go back to allegro! Definitely would recommend! Ignore the bad reviews!! Thanks so much to everyone for making our stay :)

Great hotel worth for the Value with amazing Staff! It’s our third time in Allegro Isora and definitely no disappointment at all! The rooms are clean and spacious enough. The restaurants serve good choice and nice variety of food, tasty, fresh, mostly local. Pools are nice and all well kept ! Really lovely. And the view to the ocean and the island of La Gomera :) And the staff ! They are amazing! Here I need to mention 2 names: Gerardo - doesn’t matter if he runs the bar or just serves you in the restaurant, he always comes with a smile and very friendly approach. Rosi - the jewel of the restaurant. That lady has a style. A smile wide like the sky, always has some nice words to all of us. Amazing!