Royale de Casa

The breakfast buffet is not upto expectations. It's a limited spread and quality of food is ok. The room is big. You may need power adapters to use the new age devices. The housekeeping staff are friendly and pleasant.

While the name "Royal De Casa" may evoke a sense of grandeur and elegance, my personal experience with this establishment has been far from satisfactory. I had arranged accommodations for two rooms to host my guests, who were traveling with their children and had specific requirements regarding their hotel stay. After reviewing the hotel personally and having a look at the the website my guest.were pleased to proceed with a booking at Royal De Casa. The reservation was confirmed, and a token amount was duly paid to secure our stay. However, merely one day before the scheduled check-in on March 28th, 2024, I received communication from Mr. Ankan Rajguru Phukan, the Manager of Sales & Marketing. He regretfully informed me that due to an electrical issue in Block A of the property, our guests would not be able to check in as planned. Initially, I accepted this explanation; however, further investigation revealed that there was more to the story. It came to my attention through a reliable source in Kaziranga that Royal De Casa had chosen to prioritize a corporate event over existing reservations, leading them to cancel multiple bookings—including mine—without adequate notice or compensation. This experience has left me deeply concerned about the reliability of this establishment. Therefore, I strongly advise potential customers to exercise caution when considering bookings with Royal De Casa. It is regrettable that such an impressive name does not correspond with dependable service or customer care. As for myself, I will certainly refrain from recommending this hotel to any future guests; moreover, as of now, no refund has been processed for our canceled reservation.

Travel-led for business trip, spent well evening with good food, service was as expected. Highly recommended hotel in guwahati

Stay was good but room cleaning is an issue. Junior suite rooms are proper not as per the rates. One should be ready to encounter with lizards! that too on the bed.

I was facing issues with centralized ac as It was not working .. so hotel electrician came laat night and solved the issue but from 3 o clock it started again.. the ac is not working.. no fan at all.. I called at the reception since it's early morning they can t contact the electrician... so they changed the room and shifted to another one.. the shifted room ac is not working because this was the room where ac was not working when last month April I checked in.. about the ac problematic issue at the time of booking also yesterday j had conveyed to the management so that I don't have to face it again.. since the weather is so warm.. anyone can imagine how can a person stay at suite room without proper ac.. getting boiled up till now....

The booked room was not allotted at the time we reached the hotel for check-in. The room was not tidy and tv and others in the room were outdated. Sorry never feel like to stay in this hotel again.