Hamilton Brisbane Airport Hotel

Falsely advertised, we were given a room nothing like the Queen Delux shown in the room selection menu, which was a seriously disappointing outcome, checking in was ridiculous and wasted over an hr of my time, the room stunk of cigarettes, the curtains couldn't be closed, gaps under the door, we had a huge cockroach crawling on the wall above our bed, the skip rubbish bin near our door didn't help, the door security chain was broken, the bathroom sink is ridiculously high and impossible for a smaller person or child to use, the V8 truck parked outside our door with its engine idling for 15min before I lost it an demanded the owner shut it of, which just shouldn't happen, this room was like a room certain people might hire for hourly use, if you get my meaning. We were given no other options by management or Trip other than we could cancelled, which was completely unhelpful at 7pm at night following an international flight and in a city we are unfamiliar with. The hotel and the offsite management are a joke, Trip should have paid and arranged for transfers to an alternative, and we are very disappointed with the offer 2000 trip coin($31) compensation, our Taxi fare to the hotel was $35!. Overall give this place a miss.

The room was nice and clean. Basic. Price was decent for a quick one night stay so I could run off to the airport at 4am the next morning. Room is very basic. But decent quality bedding for sure.

Check in after hours was a bit slow as they have to send you quite a few confirmation SMS and emails. Everything else was fine.