Tuisuneo Royal Kenz

The hotel was lovely, housekeeping lady made sure pur room was cleaned every day,always nice and fresh,except for 1 day when the was off and the supervisor was 9n,room was not cleaned ..The restaurant was nice and clean,staff always made us feel welcome,food was nice,if you didn't like something there was always something else,,The desserts were amazing. I wasn't feeling to good after coming back from our trip to the saraha, and the staff were concerned and made sure that I had food sent to my room. Went above and beyond for us..

Well what can I say. Best holiday we have ever had. The room was clean and other than one small mishap with the towels being forgotten all was fantastic. The animation team are amazing and all bring such fun and character to the entertainment.

Overall, an excellent holiday at the Royal Kenz, and we would love to return. Check in was fast and straightforward. We arrived at 12 noon but as checkout is also at 12, our room wasn’t ready. It was suggested that we have a look around the hotel and have lunch and then our room would be ready. The food available throughout the hotel was excellent at all times. Travelling with a family member who was vegetarian was no problem as there was a wide selection of quality food for every meal. We especially enjoyed the Gala dinner on a Friday evening, with drinks and starters on the terrace, and live music in the main dining room. There is a different theme each evening in the dining room, which is subtly decorated accordingly. Fresh doughnuts and crepes at breakfast and dinner were delicious! Our room was very clean and comfortable. It was cleaned every day and towels were changed as often as we wanted. (Pool towels are also available for a returnable deposit.) The shower was excellent in the en suite bathroom. Tea and coffee making facilities were provided. Everywhere in the hotel was kept so clean . Staff were always cleaning and kept the place spotless. Service in every bar or restaurant was excellent. The staff were friendly and courteous at all times. Bottled water was available at all times on request. Excellent self service coffee machines were available too. There were lots of activities centred on the main pool throughout each day, except on Monday. These organised activities aren’t our thing and this was the only aspect of the holiday which wasn’t to our liking: at times, a member of the animation team was overzealous and repetitive while using the microphone, at a loud volume which could be heard over most of the hotel grounds. At this point, we visited the hotel’s beach area, a 5 minute walk away. The beach area was well organised, with sun beds, umbrellas and a bar area. Food was also available throughout the day although we didn’t sample this. Toilets and a shower were available downstairs behind the snack bar. There is security on the beach; guards sit watching the area, police regularly drive by on beach buggies and mounted police patrol too. Security guards man the gates at all times, making the hotel feel very safe. We travelled with Tui and were very happy with every aspect of our trip. Our Tui rep at the hotel was approachable and knowledgeable, and confidently answered a few questions about the local area for us. Her welcome meeting (which we don’t usually attend) was quick and informative. Overall, we would thoroughly recommend a holiday at the Royal Kenz.