Yitel (Hangzhou East Railway station)

Subject: Commendation for the Excellent Service at HeYi Hotel Hangzhou East Station Dear Management of HeYi Hotel Hangzhou East Station, I am writing this letter to express my heartfelt appreciation for the outstanding service I experienced during my recent stay at your hotel. As a first-time visitor to Hangzhou and a guest at HeYi Hotel, I was immediately struck by the warm and inviting atmosphere that seemed to echo the exceptional experience we had previously enjoyed at the HeYi Hotel in Yangzhou. Upon checking in, I took the opportunity to share some suggestions with your front desk staff, hoping to contribute to an even more delightful guest experience. To my delight, the two young ladies and one gentleman attending the desk listened attentively to every point I made, displaying genuine interest and professionalism. Their willingness to engage and consider feedback is a testament to the high standards of service that HeYi Hotels are known for. It is rare to find such attentive and receptive staff members, and it left a lasting impression on me. The dedication and enthusiasm exhibited by your team truly embody the spirit of hospitality that defines HeYi Hotels. It is clear that the culture of excellence starts from the top and permeates every level of your organization. In addition to the commendable customer service, I must also mention how comfortable and clean my room was, as well as the convenient amenities provided throughout the hotel. These aspects further enhanced my overall stay and solidified my positive perception of HeYi Hotels. I want to extend my sincere gratitude to the entire team at HeYi Hotel Hangzhou East Station for making my visit memorable. I look forward to returning and experiencing the same level of excellence in the future. Please pass on my compliments to all the staff involved, especially the front desk personnel who made me feel so welcome. Once again, thank you for a wonderful stay. Warm regards, [630jicongPeng]

酒店在高鐵站附近，位置稍微有點偏裏面不太顯眼。附近有商圈，地鐵，吃東西逛街都很方便。因為離鐵路近一直能聽到列車來來回回的聲音，頻率還是挺高的不一定每個人都能接受，我個人是能接受而且挺喜歡聽這聲音的。 酒店衹能刷卡上樓，外賣是由機器人送上來的，安全性和便捷性都很高。 早餐種類不算豐富，但是還是挺多的，飯，麪，麪包，飲品，水果，小吃都有。 衞生打掃的挺乾淨的，但是有的傢俱能看出來有點年頭了。 不知道酒店是不是統一調控供暖的，房間裏暖和是暖和的，但是時間長了真的有點悶熱想自己開空調降降温但好像沒啥用。

在和頤酒店住了五天，酒店的服務人員都很熱情好客，我們的早餐也給予折扣。寬敞明亮的房間空間大，在高樓層可以欣賞到不用火車、高鐵等交通工具從東站進進出出。美麗的夜景也一覽無餘。最可愛的機器人還幫我們把外賣送到房間。非常喜歡！希望下才再光顧。