Misafir Kullanıcı
25 Nisan 2023
I had a caravan and had rung, the previous day to book a powered site. I arrived on the day, at approximately 11.30am. They wouldn't allow me to stay and told me to return at 2pm, as that is their check-in time and they were busy cleaning. As I had a caravan, I said that I didn't need to use the facilities, and whats more, I had arrived at other parks early with no drama at all. Because I had booked over the phone, they asked for my card details info, so all they needed to do was allow me to unhitch and they could have charged me when they had finished their cleaning. But no, they couldn't do that. I have never ever been turned away and told to return later. To parking for a car and caravan in Hanmer Springs was a bit of a nightmare. As it so happened, I parked by the Top 10 camping ground, so I went in and asked if they had a site available for the night. 'Yes, we do', tge lovely reception said, so I then asked if I had to wait, and the answer was 'no, just bring your caravan in'. This was at approximately 11.45am. I then contacted Pines Holiday to cancel, and of course, they charged me for that night, cancellation fees! As it turned out, I was very happy not to have stayed, as the grass grounds looked fairly boggy, so staying at Top 10 was a much better option. My site was sealed and facilities looked so much better in all ways. I must say though, that I didn't havectime to check the facilities at Pine Holiday Par. I was disgusted with the attitude of the managers or owners. I would not advise anyone to stay, and another thing is the cost. Compared to other camping grounds I have stayed in, it was too darn expensive for what I believe, what I would have got. There was no skin off their nose as I had to pay, and I didn't use a darn thing there, I just left my tyre marks arriving and leaving
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