Cocketts Hotel

Upon arrival we had to go in to the board inn to find a member of staff to check us in. The young girl couldn’t find our room key and eventually found the master key to use. We followed her upstairs to the delux double room we had booked and there was already a guest staying in our room. We were given a different room which was a standard double/ pleasant enough but we had paid a higher rate for the delux. We were then informed that there wasn’t a cooked breakfast included as the website stated. The only option for breakfast was continental breakfast. We were told originally by staff at the board inn to order an evening meal on arrival but when we went there for a drink after checking in next door we were told no food was available in the evening. With more staff and better management this could be a very enjoyable stay but at the moment it’s not very good. No food and contradictions on website plus the price for one night stay is £140 so should include a cooked breakfast at least. Luckily we found availability for an evening meal at the fountain hotel but a lot of tourists were struggling to get food in the evening.

We were told recently taken over but that didn't make up for the disorganisation. Had to go to the pub next door to get the barmaid to let us in. She wasn't properly briefed as to which rooms we had and was too busy to explain anything. Breakfast was terrible. We expected a full cooked breakfast, and as detailed in the room info, but only continental available with low quality fare. If you wanted a boiled egg and toast you had to make them yourself. Same for coffee which was only instant in sachets. Talk about self-service! Rooms were ok in size but needed someone with a screwdriver to go round and fix things. Dust in a few corners. We all thought this place was really poor VFM.

Two twin rooms were booked last November. On arrival we were given two double rooms. Totally unacceptable for four ladies. No other options available (music festival in Hawes) so we ended up in Askrigg. We then discovered the owners had gone into liquidation. This was not explained on confirming the booking earlier in the week. Getting our deposit back is not looking hopefully. No hot cooked breakfast available.

Booked this hotel in good faith based on what was advertised . However beware as they do not offer what they say they do . On the adverts and in the welcome pack it states hot breakfast however this is not the case. They offer a poor man’s continental which is basic bread, pastry fruit and a couple of boiled eggs ( no meats or cheeses). Very poor indeed. The accommodation Israel is tired and dated and beds upgrades eg torn shower curtain hanging off, holes in wall , mold in shower , dirty light fittings , filthy extractor. Give the place a miss to avoid disappointment.

Just had a one night stay here. Really lovely stay with excellent service, staff and food The best in Hawes xx Rachel is brilliant Effie is brilliant Sophie is brilliant I couldn’t recommend the place any higher

Stayed in Hawes for a night, walking the Coast to Coast walk. We were looking for a nice place to eat but all the higher ranked places were full. We reserved at Crocketts and it turned out to be a fantastic experience. Great ambiance and service. The decor is really welcoming and has a great vibe. We ordered the scallops as a starter which were on special today and they were divine. I had the slow cooked beef and my wife had the risotto. Both were outstanding with generous portions. An after diner drink in the lounge completed our evening. This place really deserve a visit and a higher rank on tripadvisor! Full marks.

This place is worth visiting. The hotel is clean and maintained to a good standard. Our host was welcoming and friendly. The best part is undoubtedly the restaurant, proper food, professionally cooked and presented. Yes, it is a touch more expensive than the pubs next door but it is certainly worth it. Well done Cocketts.

A very warm welcome. Our room was really lovely. We were on day eight of the Pennine Way and after a few campsites Cockett's Hotel was a joy. Breakfast the next morning was excellent - all the things we needed for the 16 miles ahead of us. Hoping to return when we are not on foot. Lee & Wendy July 2023

This is not a hotel , it’s a B&B that has seem better days . The entrance looks modern and is nicely decorated unlike the bedrooms which are well overdue for a refurb . It had a great position in the middle of this charming town . The bedroom was dusty & had difficulty finding a plug to plug in the kettle , in the end we had to use the one and only plug next to the bed .. goodness knows how you would dry your hair . The shower was very poor with a weak trickle and although breakfast was good it wasn’t somewhere I would return to .