Welcome Riverside Guesthouse

Nice location but the host didn't send the room number and pin immediately and I had to contact him by phne when I arrived

The location was good. The pantry, the bathroom and room was clean.

酒店趕凈整潔，設施先進，廚設施特別好用

I had a horrible experience with this place. We arrived late to the guesthouse due to some trouble on our way and couldn’t get in as there was no key left. There was no pin left to get the key. When we tried to contact on the given phone number, there was no response. We were left outside on the street in the extreme cold weather with nowhere to go. With great difficulty got another hotel for the overnight stay. We contacted the reception of the guesthouse the next day and she was very rude and blunt with no consideration to our ordeal.

They do not have a front desk and were supposed to send the checkin details via email, which did not happen and when we tried calling the phone number provided no one picked up. We did not get our money back and we did not stay in the property Stay away from this property, its not for families and their customer service is non existent to say the least

They do not have a front desk and were supposed to send the checkin details via email, which did not happen and when we tried calling the phone number provided no one picked up. Stay away from this property, its not for families and their customer service is non existent to say the least

I dient like anything, it was rubbish all over

I would say this was a 3.5. My friend never received an email with which room or the code for our room. However we were able to WhatsApp chat and the person helping us did assist immediately. The wifi worked. It seemed like we had the building to ourselves so that was good. We had building 34. The kitchen was spacious and the public washrooms were good. The room was really warm, which is good since we came in from the rain. However, it got really hot in the middle of the night. No paper towels in the washrooms.

Did not receive and email about check in process. Got their to learn it self service accommodations. Room is small for three and stuffy. Washrooms and shower okay. Great kitchen area!