Fairfield Inn Rochester Henrietta/University Area

高速下來比較方便，但房間下水不通，洗澡浴缸和洗手池排水非常慢

Hotel room was not cleans or if cleans it was so poorly done that I had to clean it my self. There was a urine spots on the rim and a seat. Hair all over the bathroom. Sink not washed at all. Etc. real disappointment.

Staffing was to busy on the personal phones and inattentive to customers needs. Worst place I have ever stayed at.

There were tampons in the pool area (not used. But still). They are under construction but the floors were so dirty. Thank you. When my family left they said goodbye to the desk person who didn’t even acknowledge them. Someone knocked on the door at 10a and asked if we were in there even though check out wasn’t till noon.

The people at the desk were super helpful and friendly. Particularly, the female customer service representative was very helpful.

Staff was friendly and helpful. Hotel was quiet. Location was convenient. Bed was comfortable BUT the room needed a good vacuum, the shower didn’t drain properly and the bathroom could definitely have been cleaner.

The property has continued to go down hill and is in need of updating. TV didn’t work, neighbors were having a party until midnight and front desk took no action and room service wasn’t provided during out stay. Some hotels are still using COVID “precautions “ to cut services, lay off staff yet raise rates

Hardly could ever find a staff member at the desk and if you did, they weren’t pleasant at all. Hair and soap scum on the shower wall that had not been cleaned. Super out of date and doesn’t look clean. Not sure what the disconnect was with my room but i stayed 3 nights and literally every single time i left my room and came back, neither of my key cards would work. I had to go all the way back down to the desk and have them reprogrammed every single time, with zero explanation. Breakfast wasn’t bad, bed was comfortable enough. Overall definitely wouldn’t recommend.

When we arrived we were told there was no room for us as they had had a water pipe break & the 3rd floor was shut down. Then one clerk told us ******* was notified 2 days prior & ******* should have found us another accommodation. The other clerk said the leak happened that day. I called ******* they didn’t know anything about it & they tried to help find us a room with 2 double beds, none to be found. Fairfield found us a room at the airport another Fairfield. We arrived to find 1queen bed room available. The clerk at that hotel was very apologetic & empathetic to our experience. In the morning as we were getting ready to attend an event we go out to leave we find the sheriff’s department & fire truck blocking our car because they were there to investigate a gas leak which they found & fixed. Thank goodness! The firemen did move the truck for us & we made the event on time. There was confusion about paying for the room -I had already paid via *******. The hotel was clean and not too out of the way just 12 hours of what’s going on here?