Senseana Sea Side Resort & Aquadventure

I would give 3 and a half stars I think. This is not a 5 star hotel, make no mistake! I think a lot of the 5 star reviews here are from people getting free room upgrades. I wasn’t one of these people and I think we were possibly given a downgrade. It’s very luck of the draw. Kids club is a tick box, they just sit and colour, you’ll struggle to get your kids in there. ‘Family’ rooms are exactly the same size as UK premier inn rooms, cramped with no storage. Reception staff are downright rude. I would suggest avoiding this place if you have kids. The food is great and the location also great. We loved the water slides. But this was an overpriced holiday, you can get an awful lot more for your money.

I pre-booked an airport transfer via the hotel as I thought this would be the quickest and safest option which went very smoothly. On arrival I was greeted by the team (Natalie) and given a welcome drink along with all the info & everything I needed for my stay (buffet timings, wristband, key card etc.). A member of staff ferried me & my luggage on a golf buggy to my room which I realised to my delight had been upgraded to a wonderful room with a private pool. My room was very clean & comfortable and had a great, spacious shower. I appreciated the free minibar and tea making facilities, as well as the robe & slippers. I throughly enjoyed my stay and my treatment at the spa booked in with Irini (facial & massage). Every member of staff I encountered was friendly, helpful & attentive, making me feel very welcome which was particularly nice as a solo traveller as the rest of the guests were mostly families and couples. It was very kind to allow me to continue to use the all-inclusive facilities after checkout and they offered the use of a shower room as well as left luggage before my late departure. Overall, I’m so glad I chose this hotel for my trip. My only criticism if I had to pick something is the WiFi isn’t the strongest but I was able to use my data instead. Thanks team!

Beautiful property and very well maintained, food was tasty and fresh, room amazing. All the staff are friendly which makes the stay much more pleasant. Special thanks to Kostas for his warm welcome and daily help. I also want to thank Georgia for the good room maintenance services. The weather was gorgeous. I enjoyed every day spent at the resort, I will definitely come back.💙

We had a pleasant stay at the hotel, the food was delicious and we really enjoyed the hot tub on the balcony. Violeta was really charming, took care of everything we asked for, gave us and the children a warm attitude, a really good and sweet woman!

I have just returned from a 7-day holiday to Senseana with my two daughters (aged 5 and 12), from October 18-25th. This is my review. Firstly, in my experience, this was definitely not a 5-star hotel. Four-star fine, especially if you’ve got a room with a private pool or jacuzzi. Some aspects were 3-star. But simply not 5-star. Room I had read on other reviews that the double room is very small and well worth upgrading to a family suite, so I did that in my booking…..and so I was a bit surprised to find my room pretty small/cramped and really rather basic. There was just nothing ‘5-star’ about it…..a double bed and a sofa bed, a tv, enough space to walk around the beds (but nothing more than that), a little balcony overlooking the room below’s private pools, and an ok bathroom. Free safe and mini-bar though (woohoo). Small and very basic is the perfect description. Was kept nice and clean though by a hard-working housekeeping lady.

 Beds

 One double bed, and one sofa bed. My daughters slept on the double bed, which I believe was ok. The sofa bed, however, was like sleeping on a hard slab, with zero give to it, and no where to tuck sheets in to. It felt like lying on a hard couch in a dentist’s surgery waiting room. Basically, as far from luxury 5-star as sofa beds can possibly get.

Maybe its just me, but I'm not sure why a family suite in a 5-star hotel doesn't have enough proper beds for a small family to sleep in. And as other reviews have mentioned, the pillows are rubbish. In fact, beyond rubbish. They are the worst pillows you will find in a hotel. Or a hostel. Or probably a prison. How the hotel can respond to so many reviews that mention the pillows being atrocious, and yet do nothing about them, is….something….I guess. It may even be worth making the trip just to see how pathetically useless pillows can get.

 Waterpark/Swimming Pool

 This is undoubtedly the hotel’s main attraction, and indeed the very reason I booked this hotel for my daughters, who both love swimming, water-slides, etc. So I can only emphasise our extreme disappointment that the water was so prohibitively freezing cold, that we only made it in once to both pools, for a grand total of 5 minutes the entire holiday. When I went in myself, I jumped in and swam underwater straight to the other side in cold shock, where I had to immediately get out just to breathe….it had very literally taken my breathe away. My eldest daughter tried all the slides a couple of times on the first day, and reported back that the parts where each section joins to the next was raised slightly, hurting as she went down all but one of the slides (there are I think 5 or 6 in total). That, combined with the freezing water, meant she didn’t try them again at all the whole holiday. Unheard of for my daughter, so they really must've been bad. The main pool was just as freezing cold, and very very few people braved the temperatures at all whilst we were there. I understand that its the tail

Currently mid holiday. Upon a late night arrival we were blown away by just how stunning this hotel and its surroundings are! Welcome drinks were a nice touch. We booked a family room for 4 and unfortunately it is just so small, sofa bed is rock hard and tiny for a 14 and 10 year old but staff were great to provide us with an extra single bed. Not enough room to unpack all our stuff. The water park is absolutely fabulous, kids love the slides, great for all ages. Bar snacks great for the kids throughout the day. The food unfortunately is a bit of a let down compared to other all inclusive places we stayed at, not much kids choices either. Unfortunately today my daughter became violently sick, we are 99.9% certain it’s food poisoning (I’ve been a mother for 15 years nearly and my husband has managed restaurants for 30!) The worst thing was, I found a Jet2 rep who first suggested my daughter had probably eaten too much ice cream!!! Told me no point getting my daughter tested for food poisoning as it was a really long process! Staff seemed cagey when I asked if there were any other reports of sickness in the hotel. I was not interested in any refund or claim, merely wanted to know if it was safe to carry on eating the food!! House keeping were so helpful with fresh bed linen and water brought to the room. Praying we all stay safe for the remainder of our trip! Staff here are pot luck, some can’t do enough, others seem to hate foreigners, even though we have made an effort to learn greetings in their language. This is probably the cheapest all inclusive deal we have booked and unfortunately you get what you pay for! We had such high hopes on the initial arrival but won’t be returning.