Misafir Kullanıcı
29 Temmuz 2023
This hotel was in the top 3 negative experiences in my 50 years of traveling internationally. Surely the top negative for being able to combine so many unforgivable mistakes, still basic standard elements of the international hotellerie. It’s rated a four stars hotel, and its room rates start at around 200 US dollars per night. Here is the list of the things to forget: 1- there is no assistance on luggage at your arrival. Same when you leave. No one helps or proposes to help, no one brings your luggage to the room. No one welcomes you. 2- I got twice keys ( I asked to change room for reasons you will see below) and in both cases, once reached the room I had to go back to the reception because the keys were not opening the door. Absolutely annoying. No apologies, no reaction from the personnel. 3- in the room: the level of the furniture is very low, black color, so basic design, painting is worn. Illumination is to forget about. Air conditioning was working well, but because of the too low temperatures used ( and scarce dehydration of the air) fabrics of the bed tend to take that “ oily and wet” feel which I really hate. 4 - the carpets in both rooms were dirty with clear stains and white painting spots out of the wall last painting.. same for the pavement. Same for the court sins and for the wall paint. 5- the large bed is in fact two beds put aside, with two mattresses, of low quality. Bed sheets were clean, changed every day, and in one case they were thorn. The bed size is slightly short ( and I am not tall). 4- all finiture are very bad: the windows, the doors, the tiles, the angles: all very dirty, badly installed, maintained, painted and dirt of the painting operations. 5- Rooms are mid size: the deluxe rooms are very ordinary, maybe a 3x5,5 mt size. 6- Closet absolutely insufficiently sized: it hold just one support for one piece of luggage ( wonder how a couple can manage), and a few holders of low quality and a safer. No iron, no shoe brushes, no slippers, no bathrobe, no hair drier in one room, smelling bad inside ( both rooms) 7- this structure has many balconies where the concrete and iron structure is practically cracking: I wonder the safety. To be restructured since many years, it shows many rusty metal structures. 8- in the first room the sink was not draining: once the personnel was informed, it got fixed, by my return at night on my second day. 9- the quality of the pillows ( 4 per bed) was very poor for a 4 star hotel. Their cotton cover was apparently clean, although showing the internal quite dirty. I question again the igiene. 10- the cleanliness of the bathroom , small, no window and no ventilation working, is very questionable: complementary toelette set is at the level of any 2-3 star hotel. In one case the bathroom had an awful smell of waste. 11- I found cockroaches in the bathroom, in the room , in the common areas and at the entrance of the hotel. I reported to the personnel: no apologies. After insistence, they
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