61 Durham

Food was lovely , clean well kept rooms not so great on checkout when the receptionist did not recognise trip . Com and advised we hadn’t paid despite us showing her confirmation of pre payment

Checking in was painless even though arrived after 6pm, lady was very polite and also served my dinner, gentleman i think is the owner and starter on photo was a nice gesture as on the house, bedroom clean, could have done with coffee bags instead of instant but of course higher cost, again another lady serving breakfast very polite along with checking out, will be staying there again when returning, pictures of my dinner as these get sent home so Mrs knows what i sm eating! thank you

Highly recommended! Very friendly helpful staff. Hotel itself was great! Couldn’t fault it and breakfast was well worth it 😊

Very friendly staff only stayed one night breakfast was good.would stay again.

Bed sheet had a red stain which looked like blood. Complained to staff & was told it was red wine that they already knew about but hadn’t told me or changed the sheet before my arrival. We were told that they was awaiting a solution from the upholsterer as they couldn’t remove the stain. The shower tray was not clean from last use prior to our arrival & still wasn’t cleaned after we complained & housekeeping had attended. Red stain was still present after bed had been made. Window latch on sash window was broken as was the safety cable so any little ones could have fallen out if staying in the room. Toilet roll holder on wall & bathroom door handle were both very loose. On morning after first night stay, the main light switch broke & the rocker switch fell off causing other switches for main light to trip leaving us without a main light & having to rely on lamps. Immediately raised this with staff but 24hrs later this had not been repaired. Hotel provided an upgrade for final night to a larger room. Window issues were the same in the new room. Breakfast was good, experience in restaurant for dinner..very bad! Both ordered the mixed grill & prompted waitress on steak preference. Asked for medium rare & steak was like leather and we were only given butter knives. When questioned was told steak is cooked in advance of order. Wife’s pork steak was under cooked & request was made to cook for longer but it never came back as it had been left in the oven & chef had gone home!

Stay was fine although we had a van broken into in the car park overnight with no help from the staff with cctv footage.

Stayed 1 night for business, room was ok. Found bed too soft but that’s my personal preference. The shower was main bug bear was absolutely tiny!!! Was quite noisy too with doors banging and shaking the room

on arrival was greeted at the desk by receptionist. very pleasant and friendly, check in was swift, with no concerns room was cosy but nice and clean. bed was comfortable. we were booked i for dinner at 7pm. when we arrived there was no one to greet us, stood around waiting for someone to seat us. someone eventually came . food and drinks order went straight. however food took along time to come. the manager was ready chatty and asked about our stay which was nice. night time no problem room was comfy and the hotel was quiet. breakfast the next morning was not good. all tables where dirty did not know what we had to do did ot know where to sit we did not know where things where what we should be doing. they ran out of things and had to wait for stuff they ran out of juice which was not replaced.

Friendly staff, good food, just a bit haphazard in standards of service, eg cutlery available, no remote in room to operate TV, (item requested but never appeared).