Suzettehowell
9 Eylül 2024
All we wanted to do was watch the football game as a team in the lobby. I believe his name was TJ and he was the MOST rude, inconsiderate, customer service guys I have ever encountered and we travel all summer long. The guy at the front desk told me that he was the manager and that his GM was on vacation. He actually said “I’m watching the Fast and the Furious right now”. R u kidding me?!?!? As a business owner myself, I don’t have my employees watching what they want if a customer wants to watch something else!! Then he throws his GM under the bus and said he locked the remotes in his office and was on vacation. LIES!!!! The next morning there was a different very nice lady working and when I asked if she had found the remotes, she opened a drawer and took it right out for me. He should at least be reprimanded or if he was mine, I’d fire him on the spot! I hate to leave this review, but someone needs to hear it! Suzette
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