Embassy Suites by Hilton Portland Hillsboro, Oregon

Very nice hotel with nice rooms and great amenities

We have stayed at this property before so booked again. This will be our last trip to this property! Check in was good and a friendly young man assisted us. Our room was freezing and showed 60 degrees. After 1/2 hr of trying to get it turned up, I called the front desk. The lady said to force it higher which I told her was not working!! She said she would call maintenance. Two hrs later we were freezing and had not heard a word from maintenance or the staff. Another call and a different staff member answered. He somehow checked our heat status and said it showed it was set at 60 degrees for wifi. He asked if we could force it to increase and I told him we could not. At least he offered to bring a space heater and said he would set it to 72 remotely. He also said he would have maintenance come check on the thermistat. He brought two space heaters and we started warming the room. A few minutes later, power went out in our room. Another call to the front desk and they called maintenance. It took awhile but fuse was reset and we got power. The maintenance guy came and replaced the thermostat and approx 3 hrs later, we had a resolution. The other issue that we want to note is the bathtub plug. It did not hold water for an actual bath nor did it drain fully when taking a shower. This was an incredibly frustrating stay!!! This info was shared upon checkup as well. At no time was there an offer for a discount on our stay. We will not stay or recommend this hotel ever!

We have stayed here several times. This will be our last. Now charging for parking, 12.00 is ridiculous!! Breakfast was horrible. Eggs with cheese were stone cold, bacon tasted old. Our room had crumbs, and smelled like stale smoke in the bed. So sad its gone downhill so badly.

Parking cost was ridiculous and not included. $12 night. Public spaces very dirty inside including hallways. Lobby bathrooms were disasters.

Simple and nice people, but I don’t like that some rooms AC doesn’t work at our time of staying.

The hotel is beautiful but the room was so dirty. The floor was sticky, toothpaste in the sink, stuff in the fridge and when we went to use the pullout bed it had a dirty sheet with food all over it. Luckily there was a spare sheet in the closet. There was food all over the couch.

I usually don’t review hotels, but this was one of the best stays in recent memory. Everyone was fast and friendly. Breakfast was great. Not a fan of paying for parking so far outside the city, but the reception drinks balanced that out. I’ll go out of my way to stay here in the future.

Amazing on appearance and cleanliness!! Very reasonable price made the stay even better. Couldn’t ask for any better

Incredibly surprised by how amazing this hotel stay was. The staff was completely friendly and in addition, it was a clean, large and a comfortable space to be in. Not to mention the rooms were extremely high-end in my opinion. The breakfast staff wasn’t the friendliest, but I think it’s because we went during holidays and it was during the Chris**as weekend so I won’t look into that too much. Thoroughly enjoyed it and so did my family. I think this is where I will be staying next time I come.