Misafir Kullanıcı
22 Ocak 2024
We had a very bad experience, last night. My mother and I arrived at the hotel at 11pm, straight from the airport. We were very tired, but excited to stay in the twin room with a city view, which we paid extra for. Upon arrival, we were told that our room type was not available and they refused to reimburse the difference (a significant amount of money). They took our passports off us and took advantage of us, refused a refund and gave us no other option than to stay in the room without a window. It was damp and the air was stagnant. When we checked out, they then shut the door in our face, telling us we couldn't leave the hotel, until they checked the room.
I don't like to leave bad reviews, but other travellers should be aware of the fact this hotel took our money and did not provide the service they offered.
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