Casa Iguana Holbox - Beachfront Hotel

It all started when we first arrived. My *********** fee said that hotel would cost USD $436.64. When we arrived, they instantly tried to charge me 8600 mxn pesos. When I did the conversion in Google, it said it worked out to be 7,477.63 mxn pesos. They tried to charge us over ~1,000 mxn pesos more than the official Mexican conversion rate. We argued for quite close to an hour, called ***********, cancelled and tried to reprocess the booking through ***********, only this time attempting to pay directly through the *********** app. I offered to pay directly to there bank account and a couple of other things, though they refused. They said we could cancel and take a new hotel, though my partner and I were super exhausted from the whole day of travelling and moving around large suitcases, that we did not have the energy to book and move again, especially after all the arguing. This was not the first experience I wanted my partner to have with Holbox. Totally tainted her opinion of the island from the get go. Be careful with this place, as you will get done on the exchange rate. To add to this, although the property says it has wifi, the rooms themselves do not have wifi. I need wifi for work and my partner who is ill and in Mexico for medical treatment, spends most her days on the bed resting connected to the the internet. For her I did my best to tether my phone which I left outside of the apartment which cut out all the time. For myself I had to go near the main front office in order to get any signal for any of my video calls. The day after the first day, we tried to cancel and re-book another hotel that has wifi access in the room, they straight up refused to refund us the next 2 days. They kept saying that every hotel in Holbox has an internet problem, though I have been here a few times and although there are general problem with internet speeds in Holbox (for those hotels that don't use Starlink), this remark was classic deflection. Casa Iguana does not have wifi access points inside each of there rooms. Our issue was that we could not get access to the wifi access point inside of our room. They ended up giving me temporary access to room 1, which was closest to the wifi access point, though this was not all the time and my partner could not benefit from this at all. Customer service was not great at all. Our experience in general was very poor.

Casa Iguana Holbox was a great local boutique hotel. The rooms were not large but had a safe(need to get a key from reception). The room was basic but right outside was a small but great pool to dunk in. We and two neighbors jumped in during the afternoon thunder storms. The people who worked there and cooked at the small restaurant were kind and friendly. You can walk along beach to center of town in 10 minutes. The beachfront hotel was so close to the warmest ocean I've ever been in. There were no waves but a long sand bar emerged at low tide and you could walk for what seemed like miles in 4-6 inch deep water. There was no sargassum seaweed problem. The island also has bioluminescent waters and we could stamp our feet or splash with our hands and plankton glowed blue all around!!! This was beyond cool. The only downside to the island is the roads do not drain after the almost daily rains, so there are huge puddles that make walking on roads really irksome. You will get feet wet so sandals and shoes will get wet. It is not easy to get to Holbox, but worth the effort. This is not as built up as other islands of Mexico. There are no high rise or chain hotels. I will return!!

Mi opinion de este lugar es con el fin de que sea lo mas constructiva posible ya que la propiedad esta en una segunda linea de la playa, el lugar es agradable y el staff operativo es limitado. No tienen toda la informacion de primera mano, las camaristas son las unicas con una excelente actitud y muy amigables y decentes. Tuve la mala fortuna de que se me extraviara la llave de la caja fuerte de mi habitacion que fue la No.5 y pase 5 dias y 4 noches lo cuál tampoco es tan barato como uno pensara y sabiendo que cometí un error me cobraron $2,000 pesos por dicho extravío lo cual me parece sumamente excesivo por que estoy de acuerdo en pagar la reposición de la llave y cuando solicite poder hablar con el Gerente de la propiedad el señor Miguel Baez que por cierto nunca lo encuentra uno en la propiedad salvo por escasos lapsos comentandole que el precio se me hacia excesivo y habiendo un servidor trabajado por mas de 25 años en la industria me responde que el no sabía quien pudiese tener la llave cuando ni siquiera tiene un llavero de la propiedad o algun logo que pudiese identificarse mas rapidamente y que efectivamente tenia que pagar toda la mini caja fuerte cuando sabemos que se le puede sacar una copia con la llave master y haciendo alguna otra incision ya la llave extraviada no puede abrir la caja siendo muy cuadrado y nada resolutivo incluyendo qu su personal de recepción ni siquiera sabian si tenian una copia o una llave master, aunado a esto le solicite y le explique de una manera muy simple y entendible que si me podría brindar un late check out ya que iba a tomar un tour a las 10.00am y terminaba a las 13.00 horas para que así un servidor y mi esposa e hija menor pudieramos solo cambiarnpos y sacar las cosas de la caja fuerte pero que ya tendría mis cosas listas para solo pagar uno hora extra que sabemnos es para las camaristas y nunca me entendio y me respondio que solo me daba hasta las 13.15 para salir que si no me cobraba dando mucho que desear para ser la cabeza de una propiedad de 19 habitaciones. Verdaderamente no dan ganas de regresar a esa propiedad. El personal que de verdad es completamente lo opuesto es el encabezado por Hugo el gerente del restaurante y todo su equipo ya que siempre estan con una sonrisa, brindandote toda la ayuda posible en tu estadía, resolutivos, amables y con un excelente servicio y ahora lo entiendo el por que ya que son administraciones completamente diferentes diferentes. El restaurante y su staff de verdad es lo mejor de dicha propiedad. Aunado a esto cuando solicito el documento donde firmo mi esposa las regulaciones yreglamento del hotel te lo entregan en una hoja completamente en blanco sin estar con un folio y sin personalizar el documento con el logo y direccion de la propiedad muy precario, ya para finalizar el reglamento dice que el horario de la alberca es hasta las 21.00 horas y dos noches seguidas tuve otros huespedes hasta las 11 y 12 pm de la noche sin que nadie pudiera decirles que eso no