Wing Hay
13 Ekim 2024
This hotel has really serious hygiene issue.
I regret to express my dissatisfaction with my recent stay at the hotel. I encountered multiple issues that significantly impacted my experience. Initially, I had to change my room twice due to a serious plumbing problem. Upon waking up one morning, I discovered that the toilet water was black. I reported this to the receptionist, who informed me that the plumbing system was being cleaned and promised a cleaner would attend to the issue. However, upon returning late that night, the problem persisted, forcing me to request another room and relocate my belongings by myself.
To add to my frustration, I woke up the following morning to find bugs crawling on the bed, which is completely unacceptable( it can lead to health issue). I approached the front desk once again, hoping for a resolution, but was met with mere apologies and an offer to move to yet another room or check out a day prior(I still have 1 night left). I also requested a refund for the previous night, given the unpleasant circumstances I endured, but my request was denied. Overall, my experience was far from satisfactory, and I believe these issues need to be addressed to improve future guests' experiences. Cleanliness is indeed a fundamental aspect that greatly impacts your experience with a hotel, would not recommend!
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