Wingate by Wyndham Horn Lake Southaven

The night clerk was rude i informed him that shower was not working properly. He told me i didn't know what was doing. I told him it looks like a piece was missing. He said i doubt that. I said i cant figure out how to use the shower or tub. He suggested i try again. My mother had to wash up in the sink. I told himtbe next day i can't figure it out. He said well the only thing I can do is give you another room.

The property was disgusting. The smell of **** in our room upon arrival made us sick. The ceiling was bulging, bathroom wall destroyed from water damage, our sheets had blood AND white creamy bodily fluid on them. The manager got us new sheets and made excuses for the condition of the room.

Kinda felt sketchy. Lobby smelled really bad. Lost appetite, could not rat breakfast due to smell. Hallway smelled of cigarette smoke. Room had a funky smell. Bathroom had missing lock. Toilet seat was very loose. Rust on ceiling. Thankful for it just being a quick place to sleep during trip. Would not recommend.

I must have just had a bad room because the my last stay(×2) I didnt see none of what i seen this time. THE staff was good & I made no complaints to them. The rooms was full other wise i wouldve ask for a change. It was small things that added up. Like loose cap around fire sprinkler head you could see whole pipe, repair holes not smoothen out, above the mirror where the light connects you could clearly see the wiring, toilet paper holder broken one arm hanging, towel rack broken the two attachments left in wall, & finally everything under sink is showing. You can see all the chalking & bear wood. Like I said the staff was good but the room needs a little TLC.

I have asthma and when we arrived they had are were still cleaning the carpet. The smell was so strong that it was hard for me to breath. I approach the front desk explaining my issue and the manager said that i needed to call my 3rd party to get my refund, but when customer service called he refused to give me my refund. I will not be recommending this hotel for anyone.

Needs a renovation although the rooms are fine. Also not really a breakfast.

Staff were wonderful, especially the evening desk clerk. Very clean rooms and comfortable beds.

Rooms were setup perfectly, very nice and clean. Staff was very friendly and helpful during our stay. Would definitely recommend this location for anyone who need an inexpensive room at a convenient location off the Hwy. Do plan to book again for family travels to Memphis. STL Crew

The best thing about the property was the friendly staff. The property just needed a little TLC.