I had taken my granddaughter and her friend for her 16th bday, our stay was horrible!! Start off first they gave us the wrong room I requested room on the top floor they gave us a room on the bottom floor, second I asked for a room with the view they give us a room with the tree on the back side of hotel. I had gotten a room with the king size bed and a sofa bed the sofa bed sheet had not been changed look like it had blood or something on it. Then to top it off the toilet overflowed, backed up, water all over the floor they did bring us towels they also brought us a mop bucket said clean it!!! They didn't offer to comp our nite or give us a refund! Would have been better if they would have just apologized or even offered some kind of option.
Çevir