Holiday Inn Express Liverpool - Hoylake

It’s my 4th time staying here and all the staff are accommodating every time. They always grant my requests. I specifically look forward to and enjoy their free buffet breakfast because everything is so yummy and fresh.

Booking cancelled without informing us because the hotel has been taken over as a hostel! We often used to stay here when visiting family in the area....spoilt 70th birthday plans...only found booking cancelled when informed by family that hotel appeared close.Terrible customer service and such a shame as it used to be a great place to stay.

We were told it was the first time the hotel had been used by Harry Shaw ,manager didn’t greet us .We were told by the driver evening meal would be 6 pm .Checkin was slow only one member of staff ,who we found out later was the apprentice .Came down at 6 om to be told it was a mistake it was 6.30 ,whole coach came down to be told it was a mistake it was 7.30 .But they would start cooking now .Cold soup eventually arrived ,but passengers weren’t informed by staff .I asked had itbeencheckedfortemperature,was promised it would be reheated it wasn’t .Some of the bread rolls were stale .As the wedding was removed from their room they were milling about children running around as passengers were getting the soup !!I asked to speak to the manager ,he arrived but his attitude was awful .The mains arrived ,as did the driver who wasn’t very effective .The driver wouldn’t eat the food incase he became ill .