Station Hotel

We went to visit friends and decided to book this hotel, as it was local. I went to check in on my own, as my husband tried to find a parking space, as there are none, he had to park on the pavement on a busy road. The entrance is through a pub, which I felf a bit uncomfortable with, as I have never seen so many dogs in a bar. After reading the information about the pub, it seems they encourage people to take their dogs there. I had to wait to be seen, as there were three men at the bar ordering drinks. But the worst was yet to come. I could not believe it when they came to show me the room. It was up two flights of stairs and the carpets were absolutely filthy. So much so, that your feet stuck to them as you walked upstairs. On first sight the room was not too bad, dated, but seemed clean enough, although I noticed he had difficulty opening the door, as it was so stiff. He gave me the key and the keyring was a cardboard beer mat. When my husband saw the place he asked a member of staff if we could get our money back, but he told us that we would need to contact the booking company. However, I had paid with my debit card at the bar directly to the hotel. So, we tried to make the best of it. The wardrope door was hanging off it's hinges. There was one socket in the room and the bathroom light and extractor were filthy. The radiator in the bathroom leaked and when we got up in the morning the bathroom floor and carpet at the door was soaked. They don't serve food and mainly have rooms with shared toilet facilities. The room we had was en suite, but wasn't cheap at 79 gbp for the night. We complained about the room to a member of staff and asked if we left would they refund our money. But he said we got up in the morning, the bathroom floor and carpet outside the door was soaked. We have stayed in many hotels. luxury and basic, but this was the worst hotel we have ever stayed in. Avoid at all cost. We'd have been more comfortable sleeping in the car.

Had Sunday lunch here , it was awful After enquiring about food they said it would be a 45 min wait, it was actually 1/30 mins before the food arrived, then we only had one knives so we told the lad who brought the food & he went of to look for one , & never came back so my husband went to the bar to tell them they just carried on serving people before actually getting us one when we started eating the food it was freezing cold , when we told the lad the food was cold he just said ok , he actually touched the food & said ohh it is isn’t but then just walked off My husband went to pay the bill & the girl said how was everything so he told her the food was cold & again she just looked at him vacantly & said that will be £££ Never again !!! freezing cold room that quite a few customers commented on to the staff Very poor food Overpriced Uninterested staff

I really want to like this place, and it has so much potential, but it always falls short on the most basic pub/restaurant essentials & service. On our most recent visit the place was dead. We ordered drinks at the bar and asked for a high chair, which never came and we had to go looking for one. We ordered food at 5pm as soon as service started and our food arrived within around 15 minutes. We then placed another order for my dad who joined us shortly afterwards. Fish and chips, in case you're interested. After waiting 30 minutes for his food I went to the bar to check on his order. The barmaid said she'd pop to the kitchen and check what was going on. She did, but didn't bother to come over and update us. So instead I asked for an update on my way to the loo, to be told she wasn't sure what had happened, but that the food shouldn't be long. Another half hour later the food still hadn't arrived. Considering we were one of only two tables in the restaurant it didnt make any sense and after an hour of waiting we gave up and asked for a refund. It was just such a poor experience all round. Our plates were never cleared, no one checked to ask if our food was ok. Which I could forgive if they were slammed, but there was no one in. Every time I go here there's something off, (from not having any milk for tea/coffee, them getting meat and veggie meals mixed up, ridiculous wait times for food, the list goes on) and I go back hoping for change. But I after this flop I won't be back.