Misafir Kullanıcı
25 Mayıs 2021
First I would like to say that the place overall is decent and the building is also great.
Everything was quite comfortable and our stay was pleasant. The room was OK. The view was beautiful.
Unfortunately I can not recommend this hotel and we will not consider this hotel for our next stay at Silver beach.
We booked this room: 清风ins一线海景大床房 (5-9 floor) because it was the only hotel in the building which offered these floors.
Yes, we needed floors 5 - 9, not the higher ones.
This room type is no longer available to choose.
The hotel manager tried to check-in us to this room: Guestroom - Sea-View (Double bed) / 海云天低奢ins海景大床房, 15th floor.
We said that we had booked another room with another view and a lower floor.
Then the manager gave us a room on the 31 floor (Guestroom - Sea-View (Double bed) / 浪琴湾180度全海景大床房).
She tried to ask us to pay extra for this room. We refused to pay extra for a lower category room.
Luckily the air con was broken and the manager changed the room on the 31 floor to a room on the 22 floor (浪琴湾180度全海景大床房) which still was not the room we had booked.
We stayed in this room as we did not want to fight and argue. And they did not ask us to pay extra this time.
Looks like the hotel staff processed our booking without proper attention to details (outdated hotel description).
As a result our room category was downgraded without any compensation, and the issue with the room category was not resolved at all.
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