Misafir Kullanıcı
26 Mayıs 2024
We booked for our 25th Anniversary and had a delightful, romantic, tranquil, peaceful no fuss, no dramas stay. The Grand Palace lives up to it's name with beautiful Arabian architecture and grounds, the rooms are beautifully decorated, clean and very spacious. When you arrive the facade of the outside of the hotel and then the lobby with its' beautiful, huge, grand chandelier, throne seats and indoor fountain gives you a sense of high grandeur and puts many more expensive hotels to shame, all the bars and restaurants were nice to spend time in also. The staff are brilliant, highly dedicated to looking after you and we really appreciated the standard of service for an AI hotel, it has beaten all our previous experiences in Europe, Asia, Central America, and Egypt. After a while we felt like we were staying with friends that were treating us like royalty. I wish I could name every member of staff that I would like to thank and congratulate on their excellence, professionalism, and ceaseless hard work (seriously they work so hard, long hours in very hot temperatures and really make you feel special), all the waiters in the main restaurant busy clearing tables and bringing drinks, but will have to limit it to the ones we interacted with the most: Mohamed Al Deeb who served us drinks by the pool with such a lovely polite and friendly manner, nothing was too much trouble and he taught us some more Arabic, Samir and Mohammed Fayez both very pleasant to interact with and bring you cushions etc for the sunbeds and provide security around the complex also, Mosim Ali also lovely and friendly, served drinks with a lovely smile at the terrace bar and lobby and got me hot water for my herbal teas at night. Falkhali was our "domestic technician" who kept our room spotless throughout our stay and made up the bed including towel swans, love hearts etc, we had a mysterious leak in the bathroom which he quickly traced and got fixed without any disruption or fuss. He was a lovely guy, we would be happy to have the same room and him looking after it next time we visit. The gardeners do a Stella job at the grounds upkeep and tending the beautiful flowers and accept praise graciously. The Assistant manager Hamdy was very warm and welcoming, attentive and caring and gave us good information, advice etc throughout our stay and was even there to wave goodbye when we sadly had to leave. Tipping: Please change up your Euros and £1 coins before you fly or get some 1 dollar notes (or Egyptian once you arrive). Tipping with coins is absolutely useless to the staff, the banks wont change them and unlike €, $ and £ notes, they are not accepted in shops. Staff don't hang around for tips but you should budget to reward them after they have served you frequently each day. A nice gesture is to exchange a few coins for GBP/EGP etc before you leave to relieve them of the useless coins This is not a party hotel, no loud discos or loud groups, it is perfect for unwinding in peace a
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