Misafir Kullanıcı
31 Ekim 2024
Home from an exceptional 10 days at the Sheraton! I could not rate this hotel highly enough. Fantastic location, spotlessly clean and brilliant food, everything was perfect. But what really makes this hotel stand out above the rest is the staff and the service you receive. Too many wonderful people to name them all but a big thank you to Mai, Shams and Amany from guest services. These ladies helped us with anything and everything. Always with a smile and a wave, they really are a credit to the hotel. Thank you especially to Amany for a brilliant walking tour of Downtown, provided for free by the hotel, which we really enjoyed. You are spoilt for choice for beaches at this hotel, all clean and well maintained and all with drinks service. Relaxation beach for us was what a holiday is all about, outstanding. The pool area is also well maintained and kept very clean and tidy. Mohammed Hassan made sure we had beach towels as soon as we arrived and was always on hand for umbrellas and pool beds. It was a pleasure to see him every morning. Ahmad Fawzy also made sure we were well looked after around the pool, always with a smile and a joke, thank you. The food in the Miramar restaurant was excellent. Obviously with a buffet there is some repetition, but always enough choice to avoid this if you wanted to. As a vegetarian I was very impressed. Also noted that they cater for GF and provide alternative milk too. Big thank you to Mahmoud Nasser who looked after us at each meal. An absolute gentleman. We used the Dine Around option 3 times during our stay and really enjoyed being able to try other hotels. But it does make you appreciate how good the Sheraton is in comparison. The Steigenberger had excellent food but very poor service from rude restaurant staff. If you are thinking about visiting El Gouna for the first time, do it! Absolutely beautiful place with lovely people. We're already looking to book the Sheraton again for next year. Thank you all!
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