Pickalbatros Jungle Aqua Park - Neverland Hurghada

I just had the most wonderful family vacation at a truly kid-friendly resort! 🏖️ The food choices were absolutely fantastic, catering to everyone's taste buds, which made meal times a breeze. We were greeted with such warmth from the moment we arrived, making us feel instantly at home. The location itself is spectacular, with stunning views and perfect weather for all our outdoor adventures. I can't recommend this place enough for a memorable family getaway! 👨👩👧👦

酒店的設施是不錯的，一個巨大的渡假村，有很多水上項目，和一整天不停的餐飲供應。 晚上的活動也很豐富。表演到處都是。總體還是很不錯的。 唯一的問題， 酒店前台的態度是真的有點差。達不到服務業的標準。門口的門僮，餐廳等都比前台好很多！

Very old room given and didn't have all the amenities that were booked.

Отдыхали в Джангле во второй раз, с 5 по 15 мая 2025г. За 2 года отель преобразился в лучшую сторону, открылись новые горки, аттракционы. Питание - всего и не перечислить, например, ребрышки на мангале, стейки из лосося, королевские креветки, кальмары, баранина во всех видах приготовления, смузи из гуавы и так можно перечислять до бесконечности... Аниматоры Настя и Элина - Вы лучшие, спасибо Вам за искреннюю вовлечённость в свою работу и подаренные нам позитивные эмоции! Отель из-за отсутствия береговой линии официально позиционируется четырехзвездочным, а по факту бесспорно является 5".

設施相對比較新，是一堆堆一層樓的小別墅羣，酒店，水上樂園，遊樂場在一起，活動很豐富，且絕大部分活動都是免費，可以從早玩到晚。沙灘也很大，下水就可以看到珊瑚和魚羣，但是比較遠，要坐擺渡車去沙灘；沙灘上也有小吃，不用擔心餓着了。帶娃度假的天堂。 另外服務非常棒，保安友好提示停車位置，前台處進門就有小姐姐給小朋友派發棒棒糖，我們早上就到了，前台也在溝通後讓我們提前入住了，水上樂園安保到位，每個項目都有安全員。

I have been traveling on all-inclusive vacations annually for the past 15 years, and unfortunately, this was the worst check-in experience I have encountered. I booked through a third-party agent, whose policy states that guests up to 17 years old are considered children. However, upon arrival, the hotel insisted that anyone over the age of 12 is classified as an adult. While I understand that policies may vary, this is clearly an issue that should be resolved between the hotel and booking agent, rather than placing the burden on guests. Instead, I was asked to pay an additional $900 USD to “upgrade” my 15-year-old niece. After lengthy discussions, including with the manager, we were pressured into paying $450 USD. What made the experience particularly disappointing was the manager’s unprofessional behaviour. He refused to speak directly with me or other women in my family, insisting instead on addressing a male relative. This was not only disrespectful but also left us feeling unwelcome and uncomfortable. It is unfortunate because the hotel itself does cater well to children, and most of the staff we encountered outside of check-in were polite and helpful. However, the food was average, with limited variety, and drinks were basic, with only two cocktails available that were of poor quality. While the facilities had potential, the check-in experience and management’s handling of the situation overshadowed our stay. Based on this, I cannot recommend this property and will not be returning.