Hyatt Place Ft Worth Hurst

The room layout is very nice. I love the separate sitting area. I wish the rooms had at least a lamp with a charging plug in it. We had to buy a plug.

Stayed two nights, first night shower was cold. Talked to front desk and they said they are having their boilers worked on.. daughter took shower next afternoon ( Luke warm ) told them that night and said nobody else complained and they are booked so nothing they could do. ( different person working). Took shower that night again not hot. Told front desk at check out and said sorry but you can take a drink for free to compensate me! Wow how generous! Floors in room had brown stains, couch was worn and stained. Phone in room did not work. ( I tried using it to call front desk for water issues and clean towels ) surprise no clean towels for us! Had friends staying in room across the way and their shower didn’t drain..Hey but I got a free soda!

A beautiful hotel it was very clean. Our problem is we had two rooms. One room perfect. Our room the bathroom door would not close. There was water standing in the floor when we checked in. The door was in the water. In our bedroom the ceiling around where the shower up one floor would be was wet and had mold starting. We reported when we checked out and she said she would report to there engineer. Great restaurants in walking distance of hotel.

Phones in room were out and we switched to another room, due to the ac being broken. Shower was very low pressure in the morning almost just trickling and was like that a few mins. Also only had one elevator working so wait time to go up and down were longer.

For a Hyatt property, I guess I expect that more quality of a room. The air conditioner/heater was very loud and made terrible noises and rattled. The shower curtain plastic liner looks like it had never been changed. It was filthy stain brown with calcium buildup. The faucet to the sink in the living area was not even connected. We would lose water pressure when taking showers made loud, whistling noise, hot water would stop took several temps to get shower working again.

This was pretty much just "a place you can rest" kind of experience. So I'd rate it as an average property based on: Decor is a bit dated with the blackout blinds having ripped sections, walls having some faded parts, and no turndown service provided. Breakfast was limited in options to choose from and the elevator was bumpy and slow. The frontdesk staff were polite and helpful though.

1 of the elevators was out of service during our entire stay, which was around the holidays. Had to move rooms because tv wasn’t working and shower did not give off hot water. The second room had a musty smell.

Check-in/Check out staff were great! Room was clean. One elevator was not working. Bed was uncomfortable. Felt like I was sleeping on someone’s couch. It was only night so no big deal.

Nice and clean hotel. Good bedrooms. One elevator was not working and the other made noises. The shower stop after a few minutes, like it has a timer to save water. Breakfast was out of food half hour before ending time.