Dubkalnu karjers, Ikskile Yakınlarındaki Oteller

We stayed at this hotel a few times but the level of service became worse and worse. The location is all right but even the budget room price does not compensate for the bad experience which you will face. First of all, it is definitely not 4* hotel, maximum 3* if you will be lucky enough to get a good room. The room itself is small, the bed setting uncomfortable and the room is terribly dirty. Even when the room is ”Ready” doesn't mean that it is clean. Upon check in we found a row of empty bottles and cans behind the entrance door from previous guests. The water in shower doesn't drain. We talked about it several times but nothing was done. The breakfast is the same every morning and the breakfast area is so small that it is impossible to squeeze between tables. The coffee maker is so old that it is hardly working and coffee is awful and cheap. The staff is so hopeless that they are lying intentionally. If you forget something do not hope to get it back. Our previous stay we left jewelry in the room and contacted the Hotel straight away after check out. They nicely replied that everything was found and we can collect jewelry upon our next stay. I called the hotel three weeks before arrival and asked to prepare our stuff, which has been promised. But upon arrival I was told that they never confirmed anything (even I had written confirmation), later on that it was not my jewelry that they found and lastly that they have no time to deal with my request. so absolutely helpless, rude and lying staff. We spoke to the manager who promised to resolve it but as usual nothing was done.

Beautiful place, hotel clean and tidy, rich breakfast, good service, friends can choose directly if they come here again, it is recommended to stay, it is also very convenient to go out

Excellent hotel, very recommend. Pleased responsive staff. Special praise deserves breakfast! You can only go from breakfast 😀 Location on a very convenient street of Gertrude. Price / quality ratio is optimal. Thank you !

Location is great, but that is about it. Hilton hotel in Riga can barely keep up to standarts and basic necessities, and is not reasonably priced whatsoever. Starting with parking, which is 20€ a day, its more like small extra land, which they call a parking lot. Barely enough for 10 cars, it was though to get to a spot and park, because cars were parked in no logical sense, there were no directions. They have underground parking, which they seemed unwilling to let you in, because apparently you ‘need assistance’ to get up and down and it’s not that easy. When we asked about access, after arrival on the first day, when we barely fit in the one last spot, they said ‘but you managed to fit in here!’ The mattress is rock hard and the pillows are so terrible, like I have never seen before, cheapest of the cheapest. Only drinking water available in the hotel shop downstairs(that they claim is reasonably priced, but it’s absolutely not), is the most expensive water bottles that you would usually find on a restaurant table, costing 5€ a liter. And finally, they have a warm water problem. If the hotel is full or you choose to shower in ‘busy time’(morning or evening) there is simply no warm water. This was a reoccurring issue over our stay and when we called reception after not having warm water on an October evening in Riga, when temperature is barely above 0•C, they simply said to wait for it. After 20 min of waiting and, once again, complaining that there still is no warm water, we were plainly told that there is nothing they can do because the hotel is full. We chose Hilton, even though the price was relatively high for staying in Riga(over 100€ a night), because we trusted in reputation and name of the chain, expecting a certain standart, however, it was not fulfilled whatsoever. Very disappointing stay, we tried to look over all the little issues, but lack of such a basic necessity as warm shower after a long day, was the last drop for us, so we checked out one evening earlier.