Woodlands Lodge Ilford

We had a beautiful experience. Friendly staff and beautiful place to be.

Very terrible, I was moved to another hotel then to another, I just left and went to book another hotel. Won’t recommend to anyone. Service was terrible

Car broke down so was not able to get to the hotel. Wasn’t able to get a refund for my booking. Useless! Would not recommend staying here and staff are rude over the telephone.

Similar to a few reviews on this website and trip advisor. On arrival I was ambushed with a holding deposit fee which wasn't advertised anywhere on Trip.com's app. On asking why this is required, the receptionist repeated "Every hotel does this" - which clearly isn't true if so many people are commenting on it. When asking if it's possible to just cancel and have the booking refund, the colleague essentially gloated saying "We already have the money, there's no cancellations on this booking." So now I have to go through PayPal to escalate this. What makes this more frustrating is that it was midnight, and they were perfectly comfortable sending me out the door and couldn't at least come to some compromise. It's a little disheartening, and I'm just glad I wasn't a family or a solo traveller who wasn't familiar with the area. Do better please.

De accomodatie was redelijk om te zien maar was niet een heel smakelijk hostel om lang in te verblijven. Voor het geld was het echt wel gewoon te doen.

I am writing to express my profound disappointment and dissatisfaction with my recent stay at your hotel. Despite my anticipation for a comfortable and enjoyable experience, I encountered numerous issues that significantly detracted from my stay. Firstly, upon booking through *******, I was not informed about the £100 pre-authorization charge. This lack of transparency regarding additional charges is unacceptable and resulted in an unexpected financial burden. Because the information about the pre authorization has been sent via email after confirming the booking only. Furthermore, despite assurances of non-smoking rooms, I was appalled to find evidence of smoking within the hotel premises. Upon entering my designated room, I was greeted with a strong smell of smoke, and even witnessed another guest leaving their room with a cigarette in hand. This blatant disregard for the non-smoking policy not only compromises the comfort of non-smoking guests but also raises concerns about the enforcement of hotel policies. Additionally, the condition of the room itself was far below acceptable standards. The presence of a vape in the room, dim lighting, and the lack of functional plug points for charging devices were just a few of the many inconveniences encountered. Moreover, the absence of basic amenities such as mirrors, hangers, and a working heater further exacerbated the discomfort of my stay. Despite bringing these issues to the attention of your staff, their negligent response and failure to address the problems only added to my frustration.The window of the room can't be closed properly since there was no handle it's very cold inside the room. No privacy in the room can't close the curtains properly. What kind of rooms your selling to the customers? Furthermore, the poor quality of the WiFi and the unavailability of the 24-hour help desk, as advertised during the booking process, further compounded the challenges faced during my stay. This was informed to the front desk staff Abdullah several times after check-in around 05 PM and no action will be taken. The night porter came to the room at 11.30 PM and he was trying to fix the Heater but, unfortunately not. In light of these numerous grievances, I strongly urge you to take immediate action to rectify these issues and prevent similar experiences for future guests. Additionally, I request a full refund of the pre-authorization charge and compensation for the inconvenience and disappointment caused. I trust that you will address these concerns promptly and effectively, and I look forward to receiving a satisfactory resolution to this matter. Also we have video evidence to prove all our complaints

The room was dirty. They made me paid £50 deposit and they didn’t give it back. Can you please give me back the deposit? I stayed on the 5th Feb, it has been almost one month already. Thanks

I was charged a £50 damage deposit upon check in, this was expected but the state of the room was not! Literally every piece of furniture in this room was already broken. I checked out after falling through a hole in the bathroom floorboards. It is over seven days ago and I have still not received my damage deposit. The ‘hotel’ was very unsafe, electric heaters balanced in the floor, room door hanging on hinges and lock had been broken, external door unable to close. Fire doors hanging off. Do not take your children here. Also live with rodents and very unclean.

Very bad experience. Door room was broken and has to left up to close which will cause big bang. Washroom not in good condition. There big patch broken floor. I had to wait one day to get tv remote.